Regional Coordinator

2 weeks ago

Sydney, New South Wales, Australia Qantas Airways Limited Full time
Exciting opportunity to manage the Qantas Ground Services team- Challenge yourself to grow and diversify your career- Full-time permanent position based in Sydney Airport

We've always been pioneers, and we're proud to see that spirit in our people today.

Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.


Our smaller businesses are an important part of the Qantas Group so no matter where you fit in we come together with pride to deliver the best and safest experience for our customers.

We see it as our responsibility to take ownership and drive outcomes, taking the organisation forward.

Qantas Ground Services (QGS) is a wholly owned subsidiary of Qantas Airways and we're responsible for providing ground handling services to the Qantas Group.

As the Regional Coordinator, you'll be responsible for people and culture functions for QGS Airport Operations in Sydney.

You will support the day of operations activities within QGS, improving relationships with key stakeholders, assisting in problem resolution, supporting changes in process and training, as well as leading key cultural change initiatives.


You will work together with multiple stakeholders to understand their needs and make sure that conflicting demands are solved in the best interest of different parties involved.


The role is also responsible for the customer interface and coordination of recruiting employees, injury management (minor to complex), people performance (complex), stakeholder management and relationships whilst ensuring policy and regulatory compliance.


In addition, this role will regularly interface with internal Qantas Group Customers to achieve an effective operational presence and to ensure that stakeholder queries are answered and insights are used to improve processes.

You'll have

  • Minimum 5 years previous experience in a supervisory/leadership role, ideally within aviation operations
  • Ability to demonstrate a commonsense approach to problemsolving and can assess complex situations effectively to achieve the best possible results
  • Ability to work quickly and effectively under time pressure to meet deadlines in a constantly changing operational environment
  • Strong interpersonal skills and proven ability to communicate effectively with staff, stakeholders and management at all levels and be able to deal professionally with external and internal customers and departments.
  • Commitment to improve roster efficiency and utilisation including excellent decision making and organisational skills
  • Strong customer orientation with an ability to build constructive and effective working relationships with stakeholders
  • Demonstrated experience managing complex employment cases, including but not limited to misconduct, injury management and performance management
  • Drive employee performance culture to create an engaged workforce, maintain a positive work environment and drive team engagement.
  • Promoting a safety culture with a proactive approach to WHS to achieve reduction in injuries to employees and damage to company assets.
Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.


There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas.

Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel

  • We love to travel:

Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.- We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.

You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.- We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you'll be part of an

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