Cargo Flight Clerk

1 week ago


Perth, Western Australia Synaco Global Recruitment Full time

Position:
Cargo Flight Clerk

Location:
Perth Airport

Type:
Full-time, Rotating Shifts

Minimum Standards:

  • Possession and maintenance of a valid manual driver's license, Forklift license, DG certification, and other relevant licenses.
  • Completion of Company induction and commitment to ongoing training and policy updates.
  • Compliance with regulations from Office of Transport, Quarantine, Customer, Border Force, and other legal bodies.
  • Ability to work 24/7 rotating shifts without restrictions.
  • For VA operations: Ability to work in physically demanding warehouse settings, lifting over 30kg, and working outdoors in various weather conditions.
  • Capability to work in a highpressure, fastpaced environment without compromising work quality or safety.
  • Commitment to safety, including reporting incidents and adhering to safety regulations.
  • Selfmotivated and capable of working without direct supervision.

Operational Responsibilities:

  • Deliver exceptional customer service in alignment with Menzies and Airline specific standards to ensure customer satisfaction.
  • Facilitate the smooth flow of import and export cargo between customers and aircraft, ensuring efficient operations.
  • Handle customer inquiries related to cargo reservations, tracking, tracing, and quoting.
  • Prepare accurate airway bill documentation, manifests, and information for flights.
  • Verify cargo documentation data, rate charges, schedules, and routing.
  • Process special cargo handling, including dangerous goods, animals, human remains, and perishables.
  • Assist in locating and managing lost, damaged, and delayed shipments.
  • Manage inbound and outbound cargo and mail communications.
  • Perform bond checks and ensure proper collection of rate charges.
  • Compile cargo claims files for settlement purposes.
  • Provide accurate statistics for monthly reports.
  • Retrieve cargo documentation from aircraft and manage regulatory clearances.
  • Control Unit Load Devices, maintaining records and communication with airline customers.
  • Fulfill any other directed duties.

Compliance and Professional Standards:

  • Execute Customer Service and processing tasks as directed, in alignment with company policies and procedures.
  • Maintain full compliance with health and safety, training, equal opportunities, harassment, data protection, and security regulations.
  • Stay updated with station notices, operational guidelines, and customer service training.
  • Adhere to allocated uniform policy and professional grooming standards.

Desired Attributes:

  • Approachable and respectful demeanor, supporting a friendly work atmosphere.
  • Effective communication skills, transparent and honest in interactions.
  • Display passion, dedication, and a proactive attitude.
  • Flexibility to adapt to changing priorities and dynamic situations.
  • Reliable and punctual, meeting commitments consistently.
  • Exhibit confidence, maintaining focus on tasks at hand.
If this position looks like something you can see yourself progressing in and on a long term basis APPLY NOW
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