Cargo Flight Clerk

7 months ago

Perth, Australia Synaco Global Recruitment Full time

**Position**: Cargo Flight Clerk
**Location**: Perth Airport
**Type**: Full-time, Rotating Shifts

**Minimum Standards**:

- Possession and maintenance of a valid manual driver's license, Forklift license, DG certification, and other relevant licenses.
- Completion of Company induction and commitment to ongoing training and policy updates.
- Compliance with regulations from Office of Transport, Quarantine, Customer, Border Force, and other legal bodies.
- Ability to work 24/7 rotating shifts without restrictions.
- For VA operations: Ability to work in physically demanding warehouse settings, lifting over 30kg, and working outdoors in various weather conditions.
- Capability to work in a high-pressure, fast-paced environment without compromising work quality or safety.
- Commitment to safety, including reporting incidents and adhering to safety regulations.
- Self-motivated and capable of working without direct supervision.

**Operational Responsibilities**:

- Deliver exceptional customer service in alignment with Menzies and Airline specific standards to ensure customer satisfaction.
- Facilitate the smooth flow of import and export cargo between customers and aircraft, ensuring efficient operations.
- Handle customer inquiries related to cargo reservations, tracking, tracing, and quoting.
- Prepare accurate airway bill documentation, manifests, and information for flights.
- Verify cargo documentation data, rate charges, schedules, and routing.
- Process special cargo handling, including dangerous goods, animals, human remains, and perishables.
- Assist in locating and managing lost, damaged, and delayed shipments.
- Manage inbound and outbound cargo and mail communications.
- Perform bond checks and ensure proper collection of rate charges.
- Compile cargo claims files for settlement purposes.
- Provide accurate statistics for monthly reports.
- Retrieve cargo documentation from aircraft and manage regulatory clearances.
- Control Unit Load Devices, maintaining records and communication with airline customers.
- Fulfill any other directed duties.

**Compliance and Professional Standards**:

- Execute Customer Service and processing tasks as directed, in alignment with company policies and procedures.
- Maintain full compliance with health and safety, training, equal opportunities, harassment, data protection, and security regulations.
- Stay updated with station notices, operational guidelines, and customer service training.
- Adhere to allocated uniform policy and professional grooming standards.

**Desired Attributes**:

- Approachable and respectful demeanor, supporting a friendly work atmosphere.
- Effective communication skills, transparent and honest in interactions.
- Display passion, dedication, and a proactive attitude.
- Flexibility to adapt to changing priorities and dynamic situations.
- Reliable and punctual, meeting commitments consistently.
- Exhibit confidence, maintaining focus on tasks at hand.

If this position looks like something you can see yourself progressing in and on a long term basis APPLY NOW

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