Manager, Payments

2 weeks ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time
Be part of an inclusive and high-performing team

  • Enjoy a rewarding career move with opportunities for development
  • Make a difference with a fund that puts members first

About us


When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower.

Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.


About the role
To support our success we are looking for a Manager, Payments to join the Operations team based in Brisbane.


In this newly created role, you will oversee the management and delivery of our payment functions, including member payments, retirement income streams and income protection payments.

You will also be responsible for the optimisation of resources through capacity planning, driving simplification, efficiency, and automation to enable sustainable growth and scale.

This will also see you bring high quality customer experiences to life through the leadership and management of a customer centric and outcome focused team.


You will work closely with the Senior Manager, Service Delivery and the Operations leadership team you will proactively support customer experience, growth, operational excellence, and service delivery whilst considering the overall goals and performance standards of the Operations business unit, risk parameters and financial measures.

This role is available as a permanent opportunity.

We are
flexible with location provide you can attend our
Brisbane office at least once a week.

About you
If this is the right role for you, your skills and qualifications will include:

  • Relevant tertiary qualification.
  • ASFA100 or RG146 superannuation compliant.
  • Demonstrated experience in a management role within the Financial Services industry, ideally dealing with superannuation products and member and intermediary services.
  • Strong, demonstrated experience in the leadership of service operations teams including coaching people leaders to develop, support and contribute to team's success.
  • Demonstrated experience in leading and influencing teams to successfully achieve organisational objectives, deal with change, managing and delivering a range of competing priorities.
  • Demonstrated ability to facilitate outcomes through stakeholder management and relationships.
  • Understanding of continuous business process improvement frameworks.
  • Demonstrated professional work ethic with a proven ability to take on new challenges and be able to adapt to change.

How you'll benefit


As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members.

We provide a dynamic and rewarding work environment featuring:

  • Competitive salary, bonus, and super offerings
  • Flexible work arrangements
  • Generous parental leave entitlements
  • A focus on learning and development, including study assistance
  • Volunteer and community service leave
  • LGBTQI + and disability employee networks
  • Wellbeing initiatives including Employee Assistance Program and discounted health insurance
  • An additional leave day each year on top of annual leave.
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