Service Advisor
1 week ago
Frizelle Sunshine Automotive is part of PeterWarren Automotive Holdings, one of Australia's largestmulti-franchise automotive dealer groups. We have expanded acrossSouth West Sydney, Sydney's North Shore, Regional NSW, NorthernNSW, and throughout South Brisbane and South East Queensland. Withsome of the finest vehicle brands in the world we cover all aspectsof vehicle ownership. With over 2000 employees across QLD, NSW andVIC, we are focused on growing and developing a career path for allour people.
Due to expansion and growth throughout our business we arecurrently recruiting additional Service Advisorsin all locations including our Tweed Heads dealership.
What the role entails:
Providing the ultimate customer service experience to ourclients face to faceBuilding and maintaining positive customer and employeerelationshipsMaintaining regular contact with our customers to provideupdatesCommunicating with internal department teams to make sure allvehicles are completed and ready on time for our customers aspromisedHandling customer concerns and complaints with prompt solutionbased outcomesEagerness to learn and grow, while being humble when mistakesare madeOffering accurate estimates for customers requiring additionalwork or repairsBeing a champion of objections - There is always a positiveoutcomeOngoing training and development. If you have the desire togrow we will get you thereWhat we are looking for:
Proven experience as a Service Advisor highly desired, orExperience in Banking, Real Estate or customer facing roleshighly desiredExcellent customer service with well-developed verbal andwritten communication skillsA proactive person who presents professionally - Appearance iseverythingExperience in a Department where KPIs are usedExperience with Pentana Solutions (Reynolds & Reynolds) highlydesired but not essentialAbility to sell additional work as required - OvercomeobjectionsA person who enjoys creating memorable customerexperiencesSomeone who can work autonomously but thrives when part of ateam. Culture is important to usSomeone who loves a challenge and has a strong focus incustomer experiencesLove a fast paced, yet fun environment. Its never dullhereBenefits of joining us:
Free Titans Tickets for home gamesEmployee Assistance Program (EAP)Work/life balance with a 4 day roster. Keep the weekends foryou and get your personal jobs sorted during the weekQuarterly and annual awards and recognition for highachieversTraining Pathway and Growth opportunities providedExclusive Discounted Titans MembershipGrowth and development opportunities are endless with theability to follow a career path that allows brand and site changes- all with easePro Culture company where you are appreciated for the effortsyou put inDrive Car optionCompetitive salary with commissionsAll Frizelle Sunshine employees must be entitled to work inAustralia, complete a Federal Police Check and a Traffic History(QLD) or Driving Record (NSW) check.
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