Account Strategist

2 weeks ago

Sydney, New South Wales, Australia Criteo Full time

What You'll Do:

The Client Partner role is critical to our business and partners.

You'll be responsible for the end to end success of your customers' in the platform, engaging with cross-functional teams to successfully manage, grow and empower all platform users.


Forming connections across Operations, Technology, Merchandising, Sales, Partnerships, Marketing and Finance teams will support you in your goal to identify upsell opportunities and better ways of working to reduce renewal risks.


Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer's satisfaction levels.

Keen sales and business acumen will be crucial, and your technical aptitude for preventing problems as well as solving them will turn our customers into advocates.


Responsibilities:

  • Build strong partnerships with our key clients through strategic initiatives to ensure longterm growth for both clients and Criteo.
  • Lead customer facing calls & presentations in nurturing relationships with brands & agencies.
  • Create new business opportunities by evangelizing, promoting adoption, and creating case studies for new products.
  • Support key clients (media owners / retailers) and their brands, agencies & suppliers to ensure a seamless platform experience.
  • Monitor and manage platform usage across your portfolio through receiving customer feedback, troubleshooting and identifying areas of improvement.
  • Work in close collaboration with various internal teams, including product managers, technical managers, and development managers as a Client Lead to optimize our client's experience.
  • Lead and support onboarding of our new clients and change management across the various stakeholders involved.

Who You Are:

  • This is a dynamic Senior Client Lead & Account Management role which suits a true strategic, creative and persistent, detailoriented individual.
  • Strong interest in ad tech and retail media industry trends.
  • Experience working in a software, media or advertising landscape will be highly regarded.
  • 57+ years of account management relevant experience.
  • Strong communication and interpersonal skills.
  • Ability to use or adopt office and technical platforms to create, share and communicate documents.
  • A mindset that enjoys changes and ability to create own opportunities.
  • Experience in project management working with a variety of stakeholders.

Who We Are:


Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse.

From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment.

We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development.

We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics.

As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo.

All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.


Why Join Us:


At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events.

We aim to create a place where people can grow and learn from each other while having a meaningful impact.

We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits.

Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

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