Branch Supervisor

2 weeks ago

Osborne Park, Australia Coates Full time

About us
You've probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we're more than just scissor lifts and diggers.

We're an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

At Coates, we understand that we're nothing without great people. So, you don't just work for us, we work for you.

We're here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.


About the role:

The Branch Supervisor
(based in Osborne Park) supervises the day-to-day operations of a small branch in a safe manner.

The role has a strong focus on ensuring compliance across general branch operation policies and practices and importantly, ensuring all branch staff always display exceptional customer service to achieve and contribute to the area revenue, area fleet utilisation and customer loyalty and other branch KPI's.

The Branch Supervisor also plays an important role in the training and development of new and/or developing staff within the branch.

The role will supervise a small team compromising of staff who perform either customer fulfilment or equipment run up duties.


A day in the life of a Coates Branch Supervisor:

  • Ensure effective branch operations relating to equipment deliveries, transfers, pick-ups, coordinate repairs, changeovers, breakdowns and contribute to effectiveness of the Area operations for equipment utilisation
  • Supervise team to the Coates customer service standards and developing staff in the branch, run daily prestart meetings and site inductions as required
  • Supervise the operation of all branch administration and systems requirements including the preparation of timely reports in accordance with company guidelines including record keeping
  • Work with Area manager to review stock levels in branch and maintain optimum stock levels for effective operation
  • Always look for ways to continually improve the performance of the branch and assist with any auditing as required

About you:

Ideally you will have experience in a similar position, where your diverse leadership skills have engaged teams to perform at their best, including:

  • Supervisor experience in a branch setting leading a team
  • Sound knowledge of equipment products is desirable
  • Strong commitment and experience to delivering exceptional customer service
  • Desirable: Forklift licence

What you'll get in return:

As part of our team, you'll enjoy a range of perks and benefits including:

  • Competitive remuneration (because we value great work and believe it should be rewarded)
  • Flexible working arrangements to help you balance your work life with your home life
  • Training and development to help build your career and equip you for success.
  • Purchased extra leave program if you want some more time to do the things you love
  • Discounted hire equipment so you can finally finish that home reno job
  • Supportive and inclusive team culture that empowers you to do your best work
  • Employee Assistance Program (EAP) for professional and confidential counselling and support
  • Volunteering opportunities through the Coates Foundation so you can connect to your community

Why Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

So, we're proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates.

Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.


Ready to apply?
Diversity and inclusion are at the heart of our culture. We're committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you

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