Customer Service Officer

Are you looking for the right career and lifestyle move? Do you want to make an impact on the future of the community you live in? Here's your opportunity to kick a career goal while you enjoy an incredible lifestyle on the beautiful Barrington Coast.

The role

Are you passionate about customer service? At MidCoast Council, our community is our customer and is at the centre of everything we do. We are seeking a part-time Customer Service Officer based at our Tea Gardens Customer Service Point to support us in delivering quality outcomes for our community. This position will involve face-to-face and call-centre customer service duties as well as a range of administrative functions.

Your interpersonal skills, initiative, and adaptability will be essential in providing a positive customer experience in a fast-paced, high-volume customer service environment. As the first point of contact for MidCoast Council your professionalism and customer-centric approach will consistently represent our organisational values to our community.

What you'll bring

• Prior skills and experience in a customer service role.
• Demonstrated experience in navigating a variety of software systems and administrative processes.
• A friendly and approachable customer service professional with a genuine passion for providing a positive customer experience.
• Exceptional team-work skills and the ability to work autonomously.

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more .

Location: This position will be based at our Administration Centre at 245 Myall Street Tea Gardens. You may also be required to be based from other Council sites across the MidCoast Council region.

Tenure: Permanent part-time 35 hours per fortnight. Shifts will be between 8:30am and 4:30pm.

• Week 1 of 2: 7 hours on a Monday and Tuesday
• Week 2 of 2: 7 hours on a Monday, Tuesday, and Wednesday

Want to know more?

Please review the position description in PDF or Word formats.

For questions relating to the position requirements please contact Madeline Stokes, Senior Regional Services Centre Officer who is the hiring manager for this role. Madeline can be reached on or

For enquiries regarding the application process please contact Josie Reardon, Talent Acquisition Officer who is the HR representative for this role. Josie can be reached on or at

How to apply:

• When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link.
• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.
• Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible.
• We will be in touch via email.

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do. We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named 'Yalawanyi Ganya' which means "sitting/meeting place" in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value.

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We're a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

We respectfully ask that recruitment agencies do not contact us at this stage.

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• LinkedIn URL (Please click on your profile and copy the URL from your profile page.) Questions
  • Please tell us about your interest in this position, and what experience and strengths you can bring to the role. *
  • Please outline your experience in using technology in the workplace. *
  • Please tell us about a time you helped to resolve a difficult customer issue. What was the issue and how did you handle the situation to create a positive outcome? *
  • When working in a team environment, what kinds of things do you need to consider? Can you provide an example of a time you have contributed to a team's success? *
  • Yes
  Do you possess an unrestricted Class C driver's licence? *
  • Yes
  • No
  • If you have an injury, illness or disability that impacts your daily life, how can we support you with the recruitment process?
  Have you ever been a serving full-time member of the Australian Defence Force or a reservist on continuous full-time service? *
  • Yes
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  • Please provide us with details of any other information you think is relevant that supports your application for this position.
  Please advise of your eligibility and right to work in Australia by selecting one of the following. You will also be required to provide original proof of your eligibility status when requested. Providing false or misleading information may disqualify you from being considered for employment opportunities with MidCoast Council. *
  • I am an Australian Citizen
  • I am a permanent resident of Australia or New Zealand citizen who has entered Australia on a valid passport and am allowed to stay and work in Australia without restriction.
  • I am a non-citizen with a valid visa that provides work rights.
  • I am none of the above
  • If you selected, 'I am a non-citizen with a valid visa that provides work rights', please provide details of your visa type/duration.
  • Have you ever been known by any other name? *
  If you are selected to progress through to the interview stage and have progressed further in the recruitment process, we'll conduct employment references with two of your referees through an online platform that is conducted by a third party company called X-Ref. By submitting this application you confirm you have read the Position Description, acknowledged the information you have provided is accurate and complete and understand that all details pertaining to this recruitment process remain confidential. *
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