Care Coordination Support Officer

2 weeks ago

Clarence Gardens, South Australia ECH Full time
Permanent Full-Time position. Located at Clarence Gardens
- $60,264 per annum + Super + Leave Loading + Salary Packaging

  • Join an established NFP that demonstrates strong values, great culture and is community focussed


ECH is expanding and our Care Coordination team are seeking a Care Coordinator Support Officer (CCSO) to join our team in the southern region, based at Clarence Gardens.


The role


As CCSO you will provide administrative and co-ordination support to the Care Coordination team with a continual focus on improving process and delivering exceptional customer service.

The CCSO role will also include managing a case load of clients.

You will work closely with our clients, their families, carers, and advocates to ensure all clients have a Care Plan that reflects their individual care and service needs to enable them to have the best life possible as they age in their own home.


You will be provided with full training and support including all equipment that is required to succeed in this role.


What it's like at ECH

  • We're proud of what we do, we're proud of how we work together and we're proud of the impact that ECH has on people's lives.
  • We're future focused. We don't stay still. We are always in search of new ways to improve the lives of older South Australians.
  • Our people drive our success and how we work together is as important as what we deliver.
  • Diversity is in our DNA. We seek out and celebrate diversity in all its forms and tap into the richness of ideas, experiences and perspectives that it brings.
  • We grow our people. Everyone has the opportunity to grow, develop and build their career with ECH.
  • At ECH we are integrating work and life. We are embracing technology and new ways of working which support a new level of flexibility for our people.
  • Whether it be facetoface, onthejob or online, we love learning because we know it makes us better.

What you'll be doing
As the primary point of contact, ensure exemplary customer service is delivered to both external and internal stakeholders by:

  • Providing administration support to the Care Coordination team
  • Assisting with client intake, assessment, and reviews
  • Guiding new and potential clients to easily access services
  • Establishing service and equipment requests
  • Working collaboratively with the team to assist with the coordination of service for our clients

Who we're looking for

Someone who:

  • Has a genuine commitment to helping people retain their independence in their own home
  • Is sensitive to the needs of older people from different social, economic, and cultural backgrounds
  • Has the ability to use their initiative
  • Has the ability to work independently but also within a team

But also someone who:
- is kind, even if they're a bit stressed out
- likes what we do - caring for people in the community
- is dynamic and energetic
- is flexible and adaptable
- loves diversity
- will contribute their ideas and hard work to make ECH better every day.

Click here for a copy of the Position Description

You will need

  • COVID19 vaccination (including booster if eligible)
  • Drivers Licence
  • Previous client case management experience

It'd also be helpful if you had:

  • A current Police Check
  • Diploma in Community Service Coordination or Certificate 3 in Aged Care or equivalent
  • Experience and/or knowledge of Home Care Packages and Commonwealth Home Support Program

More about ECH
ECH is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $18,549 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted gym memberships).

You will be provided with full training and support including all equipment that is required to succeed in this role,


If you need more reasons to want to join ECH, have a look through our website to see the amazing ways in which we support ageing South Australians.

While you are there, check out the videos on our Employment page from some of our amazing staff and hear about their jobs and why they love working for ECH.


So, if you think this might be the job for you and you feel aligned to who we are and what we do please APPLY NOW by filling in your personal details and answering the questions below, along with submitting your cover letter and Resume/CV on the next page.

Applications close: 12 January, 2023 at 5pm, and should be addressed to Lisa Lovegrove, HR Advisor

  • Business Support Officer

    2 weeks ago

    Clarence Gardens, South Australia Entree Recruitment Full time

    Join a progressive National organisation | Head Office in Clarence Gardens, SA- Enjoy enormous variety & opportunity for autonomy- Career development opportunity within an enviable cultureAbout the CompanyAbout the RoleReporting to the Business Support Manager your role as Business Support Officer is a newly created position, which will provide broad team...

  • Member Support Officer

    2 weeks ago

    Clarence Gardens, South Australia ECH Full time

    Full-time (76 fortnightly hours) Great employee benefits Onsite parkingAbout the OpportunityAbout YouYou have experience in customer service, possess strong computer skills, and genuinely care about providing excellent customer service to internal and external stakeholders.Your friendly demeanour and problem-solving skills will ensure every interaction...

  • Hseq Coordinator

    2 weeks ago

    Clarence Gardens, South Australia Entree Recruitment Full time

    Join a progressive national organisation | Head office in Clarence Gardens, SA:- Opportunity to make positive, lasting change:- Career development with supported technical training.About the CompanyAbout the RoleThe Health, Safety, Environment and Quality (HSEQ) Coordinator is responsible for the development and implementation of HSEQ policies and processes...

  • Business Support Officer

    2 weeks ago

    Clarence Gardens, South Australia Entree Recruitment Full time

    Full-time permanent position- Progressive organisation, with position variety and autonomy- Career development opportunity within an enviable workplace cultureAbout the CompanyInvolved in providing property and grounds maintenance services throughout Australia, the company serves clients including government bodies, utilities, and property developers.About...

  • Logistics & Distribution Centre Coordinator

    2 weeks ago

    Clarence Gardens, South Australia Parmalat Australia Ltd Full time

    Great Salary Package, job stability and opportunity to learn Never a dull day, fast paced environment Onside Car park Clarence Gardens LocationWe are Lactalis AustraliaWe are owned by the Lactalis Group, the world's largest producer of dairy goods. With a range of more than 2,000 products, Lactalis is committed to playing a daily role in the health and...

  • Scheduling Officers

    2 weeks ago

    Clarence Gardens, South Australia ECH Full time

    Fantastic opportunity to join a friendly, supportive team 2x Full Time roles available, based in Clarence Gardens Join an established NFP with strong values, a community focus, a great cultureJoin one of Adelaide's leading home and community aged care providers in South Australia. Join our passionate team and assist in delivering committed, person-centred...

  • Customer Support Advisor

    2 weeks ago

    Clarence Gardens, South Australia ECH Full time

    Customer Support Advisor Fulltime (76 fortnightly hours) based at Clarence Gardens over a 7day roster Competitive salary + Salary Packaging benefits Join an established Not for Profit with strong values and a great cultureAbout the OpportunityAs a dedicated and compassionate Customer Support Advisor, you will play a crucial role in ensuring highest level of...

  • Site Administrator

    2 weeks ago

    Clarence Gardens, South Australia Parmalat Australia Ltd Full time

    Full time permanent role - with onsite car park Never a dull day, past paced environment- a role where you can utilize your admin and customer service skillsOur StoryHere at Lactalis, we are true to our purpose: we are a family business offering healthy and delicious dairy products that bring people together. And, we just happen to be the worldwide leader in...

  • Customer Engagement Manager

    2 weeks ago

    Clarence Gardens, South Australia ECH Full time

    Exciting opportunity to drive customer centricity in a fast-growing organisation Lead the team responsible for customers first impression Join an established NFP with strong values, a community focus and great cultureThe roleReporting to the Head of Customer Experience you will be responsible for leading our customer contact team. The role focuses on...

  • Disability Support Worker

    2 weeks ago

    Seacombe Gardens, South Australia Care Squad Full time

    Are you passionate about making a difference in the lives of individuals with disabilities? Do you have experience in behaviour management and a strong commitment to providing high-quality care? Care Squad is looking for dedicated support workers to join our team and make a positive impact on a client based in Blackwood.Position: Support Worker -...

  • Community Care Worker

    2 weeks ago

    Trinity Gardens, South Australia St Louis Aged Care Full time

    Are you a compassionate and driven individual who wants to empower the elderly to lead comfortable and independent lives in their own homes?St Louis Home Care encourages people that hold a Certificate III in Aged Care or Individual Support who are eager to learn and obtain skills from our experienced team to apply.We also encourage Greek speakers to apply.We...

  • Community Care Worker

    2 weeks ago

    Trinity Gardens, South Australia St Louis Aged Care Full time

    Are you a compassionate and driven individual who wants to empower the elderly to lead comfortable and independent lives in their own homes?St Louis Home Care encourages people that hold a Certificate III in Aged Care or Individual Support who are eager to learn and obtain skills from our experienced team to apply.We also encourage Greek speakers and people...

  • Community Care Worker

    2 weeks ago

    Trinity Gardens, South Australia St Louis Aged Care Full time

    Are you a compassionate and driven individual who wants to empower the elderly to lead comfortable and independent lives in their own homes?St Louis Home Care encourages people that hold a Certificate III in Aged Care or Individual Support who are eager to learn and obtain skills from our experienced team to apply.We also encourage Greek speakers to apply.We...

  • Care Manager

    2 weeks ago

    Clarence Town, New South Wales, Australia The Salvation Army Full time

    Number of Positions Available:1 Start your career with The Salvation Army today We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is one of Australia's largest and...

  • Administration Assistant

    2 weeks ago

    Clarence Gardens, South Australia Entree Recruitment Full time

    Join a progressive National organisation | Head Office in Clarence Gardens, SA- Enjoy enormous variety & opportunity for autonomy- Career development opportunity within an enviable cultureAbout the CompanyAbout the RoleReporting to the Business Support Manager your role as Administration Assistant is a newly created position, which will provide broad team...

  • Receptionist

    2 weeks ago

    Clarence Gardens, South Australia Entree Recruitment Full time

    Generous salary package | Black Forest location- Flexibility available | Full-time or part-time job share role- Work for a South Australian owned and operated businessAbout the CompanyEstablished in Adelaide in 1990, Total Gate & Door Automation (TGDA) is South Australia's leading full-service automation company. TGDA offer a comprehensive range of...

  • Hseq Advisor

    2 weeks ago

    Clarence Gardens, South Australia Entree Recruitment Full time

    Join a progressive national organisation | Head office in Clarence Gardens, SA:- Opportunity to make positive, lasting change:- Career development with supported technical training.About the CompanyAbout the RoleThe Health, Safety, Environment and Quality (HSEQ) Advisor is responsible for the development and implementation of HSEQ policies and processes that...

  • Community Support Worker

    2 weeks ago

    Parafield Gardens, South Australia Hand in Hand Support Options Full time

    Hand in Hand Support OptionsHand in Hand Support Options is an NDIS provider focused on providing person-centred, individualised services to people who live with a disability. We aim to build a community where people feel supported, heard and encouraged to reach their goals.We really strive to put individuals at the centre of their care and really focus on...

  • Administration Officer

    2 weeks ago

    Windsor Gardens, South Australia Icon Holdings Services Full time

    Administration Officer - Icon Cancer Centre, Windsor Gardens, SAThis is an opportunity to join a community that truly holds human connections close to heart. We work with purpose at a fast pace, and we genuinely appreciate that all contributions make an impact. Our work is always important and not always easy, and we know the secret ingredient is our...

  • Home Care Worker

    2 weeks ago

    Trinity Gardens, South Australia KinCare Full time

    Job Description:We are looking for passionate care workers to join the KinCare family in the Saint Morris 5068 area With KinCare you will be supporting the most vulnerable individuals in our communities to remain in their homes and stay close to their families. Loyalty bonus at 3, 6 and 12 months T&Cs apply Fully paid First Aid and CPR provided (if required)...