Digital Business Analyst

2 weeks ago


Mackay Regional, Australia Medibank Private Limited Full time

Will you actively create a healthier future for tomorrow?

At Medibank and ahm we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

Enterprise Digital

We are building an expert team to deliver best in class solutions for our customers. Our mission is to "Create delightful experiences that help our customers achieve better health".

Want to meet the team and learn more about working with our digital and technology teams? Follow this link to learn more:

The Digital Business Analyst function is core to role in understanding requirements and guiding solutions for technical delivery activities for all customer facing offerings at Medibank across desktop and mobile channels. The role is tactically focused and instrumental in delivering a superior customer experience, deep product knowledge and a strong focus on customer experience coupled with the ability to facilitate effective discussions at all levels within IT and the business.

This role will report into the BA Practice Manager, but work closely with Product Manager/Owners, Business stakeholders, Scrum Masters/IMs and the delivery squads and ensure delivery of quality, cost effective and "fit for purpose" solutions within agreed timelines.

Some of your accountabilities will include

  • Analysing a broadly defined area and using functional decomposition to define high level epics and stories to create a well organised, value driven framework to provide the required business value in the Product backlog.
  • Providing logical functional hierarchy that provides a mechanism for better understanding of relationships between the user stories and epics
  • Clearly documenting related user stories and epics, grouping them into themes as necessary
  • Performance of business analysis & other supporting project functions to contribute towards project success measures including scope, time, budget, quality and customer satisfaction.
  • Performance of business analysis & other supporting project functions in line with defined project delivery frameworks and in compliance with Medibank policies
  • Effectively managing relationships with stakeholders
Some of the key skills and experience you will have include
  • Experience delivering in an Agile environment
  • Experience in Incremental and Iterative development.
  • Working knowledge/ understanding of platforms such as CRMs, Adobe Products such as AEM, Target and Analytics is desirable
  • Ideally experience and an understanding of the following platforms technical platforms: SAP CRM, Adobe Products such as AEM, Target and Analytics
  • Experience facilitating workshops, running meetings and interviewing.
  • Experience eliciting requirements and information from all levels of staff, including senior stakeholders and technical and business SMEs.
  • Experience understanding and documenting complex business problems.
  • Experience documenting requirements using Use Case and User Stories
  • Experience using Jira and Confluence requirements toolsets
  • Experience working in a cross-functional, collaborative team environment.
  • Demonstrated experience in providing thought leadership and collaborative input in the team process improvement space.
  • Experience with MS Office toolset.
  • Excellent analytical, oral and written communication skills.
A career with us

We believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. We encourage applications from candidates with a disability, if you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you via or

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

To start small and impact bigger.
  • Competitive salary and a broad range of employee benefits
  • Competitive salary and a broad range of employee benefits
  • Competitive salary and a broad range of employee benefits
  • Competitive salary and a broad range of employee benefits
  • Competitive salary and a broad range of employee benefits
  • Competitive salary and a broad range of employee benefits
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