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Service Desk Support Analyst
3 months ago
Full time
Permanent, full-time role within our growing Service Desk team
Enjoy a fantastic team culture plus development opportunities and career progression
Competitive salary, awesome NFP salary packaging benefits and hybrid work arrangements on offer
About the role
You will provide a combination of Service Desk and Desktop Support, with a focus on level 2 tasks, which tend to be more complex and will require consultation with various stakeholder across the organisation.
Primary support will be provided over the phone; however, you will also be required to provide onsite support as required.
At VMCH, the ITSS team has a strong commitment to improving service delivery.You will contribute to this goal by Identifying service improvements, managing problem tickets, and assisting with reporting through automation, competence building and knowledge sharing.
About you
You understand the need for urgency in the resolution of ICT problems/issues and have the enthusiasm and desire to provide top level support in a helpful and respectful way.
Your exceptional communication and interpersonal skills will come in handy as you explain operational procedures, provide information, and liaise with a variety of stakeholders.
You're definitely a team player, but also have the ability to work autonomously and use your initiative to make independent decisions to resolve technical problems.
Last, but not least, you have excellent time management skills and the ability to prioritise effectively to meet deadlines in a high-pressure environment.
To be successful you'll need the following:
Experience with Microsoft's Cloud offerings, M365, Azure and InTune as well as proficiency in all Windows operating systems.
Proficiency with PowerShell and Group Policy plus experience managing Active Directory, Exchange and Exchange Online.
Strong networking skills to troubleshoot WAN, LAN and Wi-Fi issues and experience managing networked printers.
Why VMCH?
Because the people we employ make it a great place to work In addition, VMCH will provide you with:
A rewarding and supportive work environment, with opportunities for professional development and career progression.
A competitive salary, with salary packaging benefits that can increase your take-home pay.
A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave.
Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
Discounted private health insurance and discounted school holiday care support.
A chance to make a positive difference in the lives of older people and the community.
About us
Here at VMCH our services are as diverse as the people we support.
As a for-purpose organisation, compassion, respect, and inclusion aren't just words to us, they guide us in everything we do.
While we've been around for over a century, we're always moving forward.We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.
If you meet the above criteria and are passionate about making a positive difference in people's lives, we would love to hear from you.
To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards.
