Delivery Manager

2 weeks ago

Melbourne, Victoria, Australia Indicia Worldwide Full time

Who are we?

Nice to meet you, we're Indicia Worldwide. We are a global data and technology led marketing agency who work with some of the world's biggest brands.

We see ROI where others don't.

We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies.

We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

Indicia Worldwide is the product of three successful businesses, brought together by our parent company Konica Minolta in 2017. The vision was, and is, to create new value across the remit of marketing for our clients.

What you'll do:


You will be responsible and accountable for managing the delivery of solutions to clients and ensuring that formal process for briefing, configuration/customization, integration, change management, UAT and sign-off are properly executed.


The Delivery Manager role will work with various stakeholders - Clients, Customer Success Teams, Client Services, Engineering and Product Management to ensure that solutions are delivered according to agreed timelines and according to agreed upon specifications.


  • Work with key teams to obtain estimations of delivery and to ensure those estimations are formally tracked.
  • Create, publish and track project plans and delivery schedules to ensure that agreedupon plans are widely known inside Indicia as well as to the client.
  • Create resource plans and agree on staffing levels with engineering and other matrixed organizations. Monitor utilization of resources against estimations as part of delivering products and solutions to the client and ensure key dependencies are met.
  • Coordinate communications for solution delivery to ensure that stakeholders and clients are on the same page, including flagging delays to key stakeholders.
  • Create deployment and migration plans where appropriate and ensure that all delivery plans are aligned against available resourcing and client needs.
  • Ensure scope is maintained and enforce change management procedures to prevent scope creep.
  • Maintain a register of risks and issues and ensure that appropriate mitigations are in place.
  • Work with the Client Success Teams and Client Partners to onboard / train clients and ensure that the system is in an appropriate state of readiness.
  • Work with engineering and support teams to troubleshoot and resolve complex technical issues from customers.
  • Conduct formal project closedown procedures, obtaining required signoffs and ensuring that key learnings are documented as part of continuous improvement activities.
  • Assess ongoing BAU support requests including ensuring that the requests are triaged against bugs, support and enhancement categories while ensuring that SLAs are met.

What you'll bring:

  • Minimum 3+ year experience performing a Project / Programme / Delivery Manager role within a fastpaced IT / Business Consulting or Marketing environment
  • Fast learner and excellent problemsolving skills with the ability to explain complex problems to nontechnical people
  • Experience within Marketing Technology and Agency, familiar with Iterable or Braze would be preferred
  • Requirements documentation, including Use case and user story development, is mandatory
  • Expert with Agile processes, JIRA scrum boards, Confluence and Project Management tools
  • Familiarity with Service Desk processes and systems

The softer skills that we believe, will help you thrive in this role:

  • Ability to organise and prioritise own workload as well as manage dependencies across resources and projects.
  • Comprehensive facilitation, communication and teamwork skills including excellent English speaking and writing skills.
  • Strong stakeholder & relationship management skills, including managing conflict resolution

About you:

-
Collaborative - can collaborate well with a team, be an active listener and communicate constructively.
-
Entrepreneurial - not afraid of failure, and the ability to bounce back when things go wrong.
-
Pioneering - as Einstein once said: "We cannot solve our problems with the same thinking we used when we created them"
-
Accountable - transparent, honest and diligent. We take credit on our successes and acknowledge when things don't go as planned

  • Agile Delivery Lead

    2 weeks ago

    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We'd welcome you to applyJob Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital PortfolioLocation: Melbourne, VICEmployment type: ContractAbout Delivery Centric:Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a...

  • Change Manager

    2 weeks ago

    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Role: Change ManagerLocation: MelbourneClient: Oracle**Seniority Level Senior****Employment Type Contract** About Delivery Centric:_ Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and scalable partner. This is because we take great pride in delivering high quality...

  • Change Manager

    2 weeks ago

    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Permanent, Full-time, Contract, Fixed term Job details Job details Here's how the job details align with yourprofile . Job type Full-time Contract Permanent Shift and schedule 8 hour shift Day shift Monday to Friday Location Full job descriptionRole: Change ManagerLocation: MelbourneClient: OracleSeniority Level- SeniorEmployment Type- ContractAbout...

  • Program Manager

    2 weeks ago

    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Job descriptionRole: Program ManagerHello Folks,We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below rolesAbout Delivery...

  • Finance Test Manager

    2 weeks ago

    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Permanent, Subcontract, Full-time, Contract, Fixed term Job details Job details Here's how the job details align with yourprofile. Job type Full-time Contract Subcontract Permanent Shift and schedule 8 hour shift Location Full job description Finance Test Manager (People Soft FSCM)Location - Melbourne Type - permanent and contract Minimum of 8+ years of...

  • Finance Test Manager

    2 weeks ago

    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Permanent, Subcontract, Full-time, Contract, Fixed term Job details Job details Here's how the job details align with yourprofile . Job type Full-time Contract Subcontract Permanent Shift and schedule 8 hour shift Location Full job descriptionFinance Test Manager (PeopleSoft FSCM)Location - MelbourneType - permanent and contractMinimum of 8+ years of...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    Responsibilities- leading and overseeing the day-to-day delivery of the program's deliverables, both internal and externally managed by vendors.- ensuring that delivery is executed in accordance with the program's governance processes and aligned with the commercial arrangements.- liaising and planning with the departments Division to deliver internal...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Technology People Australia Full time

    Delivery Manager 6 Months Melbourne CBD My client is embarking on a major Data and Analytics transformation and is looking for a Delivery Manager. This position is a pivotal role for the transformation and requires someone with strong Data knowledge. Agile coaching, practices/methods and implementation into teams, adoption of Jira/Confluence. Delivery...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Transurban Full time

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the roleWe're seeking a Delivery Manager - Customer,...

  • Delivery Manager It

    2 weeks ago

    Melbourne, Victoria, Australia Slater and Gordon Full time

    Delivery Manager | ITSlater and Gordon Lawyers are a leading personal injury law firm every member of our team shares our passion for our clients, making their tomorrow start today.Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We...

  • IT Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Dynamo Recruitment Full time

    Permanent hybrid position with an Australian iconic brand Complex IT projects including D365 F&O- $160K base + superOur client who has been manufacturing in Australia for well over 100 years are looking to hire an experiencedIT Delivery Manager.This is a permanent hire with flexible working conditions.Ideally 2 days working from the office (WFO) the...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-369854IndustryITSalaryper hour - Min: AUD 13- Max: AUD 155 Location: Canberra, Melbourne. Duration: 12month contract with extensions options. Eligibility: Australian citizenship with Baseline Security Clearance. Hybrid. WFH 2 days a week.About the opportunity:As the Delivery Manager, you will own and drive operational...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Sharp & Carter Full time

    12-month Fixed Term Contract- $135k - $140k + super Hybrid RoleAs one of Australia's leading importers and retailers, our client embraces and executes change through their digital strategic roadmap. With their driven culture, this organisation is leading the way in large-scale digital projects and committed to continually differentiating themselves from...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    australia melbourne contract negotiable Initial contract until November 202 CBD Location Hybrid Working Arrangement Government DepartmentThe Role:This government department requires a Delivery Manager to is to effectively plan and manage the day-to-day delivery of their new solution throughout the entire software development lifecycle.Your responsibilities...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia JLL Full time

    JLL supports the Whole You, personally and professionally.Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Bizessence Pty Ltd Full time

    Strong stakeholder management and engagement skills, with the ability to collaborate with business staff to help move the assigned deliverables forward. Strong problemsolving and facilitation skills Tenacious, well organised and able to manage people effectively Experience leading delivery in a MS Dynamics CRM environment. Lead crossfunctional teams and...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Davidson Recruitment Full time

    About the CompanyDavidson Technology are currently supporting one of Australia's top supermarket giants in finding an exceptional Delivery Manager to deliver a large-scale Salesforce program.The organisation are looking for a skilled Delivery Manager to join them on a 6-month contract. The organisation adhere to a current Hybrid Work model and require 1-2...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Gidget Foundation Australia Full time

    Interprit Pty.Ltd.ABN:Melbourne, VIC 3004 Position Role: Delivery Manager Reports to: Director Hours: Full-time Location: Melbourne We are an Australian owned Software Engineering Professional Services firm specialising in Systems Integration.We have a small expanding team and are looking for a Delivery Manager to join us.Working closely with the Director...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Gidget Foundation Australia Full time

    Interprit Pty. Ltd.ABN: Melbourne, VIC 3004Position DescriptionRole: Delivery ManagerReports to: DirectorHours: Full-timeLocation: MelbourneWe are an Australian owned Software Engineering Professional Services firm specialising in Systems Integration. We have a small expanding team and are looking for a Delivery Manager to join us.Working closely with the...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Gentrack Full time

    The CompanyGentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it...