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Delivery Manager

3 months ago

Melbourne, Victoria, Australia Gentrack Full time

The Company
Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.

Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business.

We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture


Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water.

We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other.

Our core values are:

  • Respect for the planet
  • Respect for our customers and
  • Respect for each other
Gentrackers are a group of smart thinkers and dedicated doers.

We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful.

We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers.

At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet.

Gentrackers continuously look for a better way and drive quality into everything they do.


This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.


The Opportunity
You run several local teams.

You are a people leader who excels at managing projects and delivery timelines, you are comfortable coaching teams, you bring an agile mindset, and a clear understanding of the business' bigger picture.

You are able to facilitate a technical discussion around the whiteboard and ideally will have some experience in the Energy Market.

You are a pivotal person in inspiring and motivating everyone in the Delivery Engineering group to be the best they can be.

You work closely with the Customer Success Managers, Project Managers, Engineering Managers and Architects. You lead a group of 12-25 people in the Delivery Engineering group, comprising 2-4 autonomous teams. While the majority of your interactions will be local, you'll have the ability to form relationships and collaborate across timezones

In addition to this, you will;

  • Support initiatives run by the GSTF and demonstrate our company values by providing a clear commitment to environmental and social responsibility.
  • Contribute through identifying/proposing local sustainable practices and ideas in accordance with our Sustainability Charter.
  • Utilise our sustainability app by taking part in challenges and improving behaviours to be more sustainable.

The Specifics

  • You will create and manage communication strategies for projects and deliverables you own. Effectively communicating to a range of stakeholders, senior leaders, and the wider business.
  • You will take accountability for the creation and management of delivery timelines internally and with our customers.
  • You will connect the work we are doing to the wider business context and business strategy, so that each week people leave with a feeling that their contributions made an impact.
  • You will coach and support the continuous improvement of crossfunctional autonomous Tshaped engineering teams.
  • Recognise gaps in our Delivery Engineering process and propose and support changes to address.
  • You will foster the evolution of the Delivery Engineering team culture in a growing organization.
  • You drive change within the organisation and foster a positive culture of continuous improvement.
  • You will drive individual growth through recognition, opportunities, and incentives. You celebrate success and tackle issues with compassion.
  • You will manage delivery budgets effectively and report on budgets in a timely manner.
  • Assist and support Customer Success by effectively handling assigned service requests and defects for customers both internal and external.

What we're looking for (you don't need to be a guru at all, we're looking forward to coaching and collaborating with you):

  • Experience with successful on time delivery of 1 year+ multi team projects.
  • Experience with stakeholder holder management of external customers.
  • Experience with people management of a cross functional group.
  • Experience in managing software development teams.
  • A passion for people and a track record of nurturing and growing them to be the best t