Incident Coordinator
1 week ago
Job no:
OCREQ0021280
Employment type:
Full Time
Location:
Canberra
Categories:
Service Desk & IT Support
In this role, you'll be in charge of the prioritisation, management and resolution of ICT Incidents ensuring swift restoration to ICT Capabilities.
This function is in support if a Federal Government Department, supporting the 3rd largest fixed line network in Australian inclusive of mission critical requirements.
Your attention to detail, critical thinking and the ability to prioritise tasks will allow you to succeed.You'll poses strong stakeholder management abilities that will allow you to engage with and manage expectations of internal and external stakeholders.
This role is a gateway to your career progression due to its visibility and importance to senior stakeholders within the customer organisation.
Your Duties will include:
- Providing Major Incident coordination and leading the resolution of P1 and P2 incidents.
- Ensuring that processes are being followed to a high standard and adhere to the Operational Level Agreements.
- Proactively participate in Continual Service Improvement of the major incident management process.
- Developing and fostering successful stakeholder relationships both internal and external.
- Creation of high level summaries and briefings for executive stakeholders.
What you'll need:
- Prior experience operating in a service desk, similar capacity within an ICT context or Critical Incident management experience.
- Ability to build and maintain effective relationships with internal and external stakeholders.
- Have a passion for process and continual improvement.
- Desire to have complete end to end ownership of incidents.
- High Level attention to detail and communication skills.
- ITIL & SIAM Knowledge or experience desirable.
- NV1 Clearance required
- Ability to work nights and weekends on a 28 day rotating shift roster.'
Advertised: 14 Feb 2023 AUS Eastern Daylight Time
Applications close: 14 Mar 2023 AUS Eastern Daylight Time
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