Incident and Availability Manager
1 week ago
We're a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia.
With over 20 years' local experience and the backing of a 32,000 global network, we currently number 1,000 employees mainly in Canberra and Melbourne.
We're growing fast and are building a business that is focused and fit for the future.Change and innovation are central to the way we work, and we thrive when developing unique, practical solutions to seriously complex challenges.
Centralised Processing (CP) is a key ICT program with the Department of Defence to supply IaaS, PaaS and SaaS to underpin Australia's largest private cloud network.
Working in a team of system engineers, and IT professionals, you will be responsible for owning the Availability Management and Incident Management processes and ensuring that Defence Applications and IT Infrastructure meet the availability commitments along with the effective execution of the Incident Management process ensuring restoration of high priority Incidents within SLA.
You will routinely interact with all levels of management and engaging with technical SMEs across a broad range of disciplines, briefing management at all levels on Leidos performance in these disciplines and production of reports to support that performance.
Job Description:
Overview
- As an IT Professional, you will understand the technologies that have or need to be implemented to ensure that availability and reliability targets can be met.
- Ensure effective processes in the Incident Management process to meet Service levels on all priority Incidents for a small team of Incident Managers
- Liaise with internal and external stakeholders, ensuring they receive appropriate communication on Availability and Incident disciplines
- Ensure the quality of information in Post Incident Reports
- Ensuring all Incident cases and records are accurately maintained and are of quality in content
- You will provide advice, assistance and leadership associated with the planning, design and improvement of services and component availability, including the investigation of breaches of Availability and Incident targets and service nonavailability, with the instigation of remediation activities.
- You will work closely with the IT Service Continuity Manager to ensure risks are identified and minimised.
- You will implement, maintain and improve the capability to measure and report Availability using ServiceNow including Outage management.
- Continuous improvement of Standard Operating Procedures (SOP's) to assist in day to day running of the Incident and Availability processes
- Keep track of progress against incident SLA's
Specifically, your role will be accountable for:
- Understand the Availability and Incident management contractual requirements
- Own the Availability and Incident Management Process as Process Owner, including auditing the performance of process and compliance with process.
- Implement continual process improvement of both Incident and Availability disciplines
- Develop and implement the Availability Plan
- Availability and Incident Reporting in line with contractual obligations
- Ensure that levels of availability and reliability meet the requirements
- Work with Architecture, Projects and Change Management to ensure that availability and recovery requirements continue to be met when updates and changes are proposed and made to the environment
- Ensuring HA mechanisms are working as designed
- Assisting ITSC Manager in ensuring data is recoverable from backup
- Ensure that Reactive activities such as monitoring, analysis of events and problems are carried out
- Ensure that Proactive activities such as planning, design and improvement initiatives are performed
- Contribute to training of all members of technology staff to ensure high levels of availability and fast recovery of Incident is achieved
- Maintain a close and collaborative working relationship with Defence as customer as well as internal stakeholders
- Experience as an escalation point for queries and more complex calls, incident management and fault reporting, including logging, escalation and coordination with team members and other IT support areas.
- Strong customer service focus with the ability to empathise as well as prioritise
- Other duties as required
Skills
- Working knowledge of ServiceNow and the ability to implement and maintain Outage Management
- Strong technical skills in networking, storage, compute, backup and recovery of systems
- Ability to progress ITIL Availability and Incident Management practice to level 3 maturity
- Demonstrated ability to build and maintain effective working relationships across all levels and influence key stakeholders
- Strong interpersonal and presentation skills and a proven ability to talk comfortably and knowledgeably with a wide range of stakeholders
- Excellent communication (verbal and written) and interperso
-
Incident and Availability Manager
1 week ago
Canberra, ACT, Australia Leidos Full timeCompany DescriptionWe're a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years' local experience and the backing of a 32,000 people global network, we're growing fast.The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to...
-
Incident Manager
7 days ago
Canberra, ACT, Australia HiTech Personnel Full timeReference #: JF/NL0786Title: Incident Manager FED GOVTCategory: ICTLocation: ACTWork Type: ContractRemuneration:- $NegTerm: 6 monthsDescription:- Exciting opportunity within a Leading Federal Government Department:- 6-month contract + extensions:- Rewarding RatesOne of Australia's Essential Federal Government Departments is looking to engage a skilled and...
-
Incident Manager
1 week ago
Canberra, ACT, Australia FinXL Full timeJob details: Posted 30 June 202 SalaryNegotiable LocationCanberra Job type Contract DisciplineTelecommunications ReferenceCR/022867_Job description:FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government,...
-
Surge Incident Manager
1 week ago
Canberra, ACT, Australia Onpoint 365 Full timeLocated in Canberra, ACT Initial 6month contract with extension- $75.00+ per hour + 11% superSurge Incident Manager- Located in Canberra, ACT:- Initial 6-month contract with 6-month extension:Rates starting from $70.00 per hour + 11% super:- MUST have ability to obtain an NV1 Clearance.Our Federal Government client is seeking anIncident Manager to support...
-
Surge Incident Manager
1 week ago
Canberra, ACT, Australia Effective People Full time30th June, 2023:Surge Incident ManagerNegative Vetting 1 Required Prior To CommencementLate July Start, Until 31/12/2023 Initially$110-$130 Per Hour, Inc SuperCanberra, ACTRef#1095082_WHY CHOOSE EFFECTIVE PEOPLE?_- _We pay fortnightly with in-house payroll_- _Salary packaging & bank your hours_- _Novated leasing, corporate discounts & security clearance...
-
Security Incident Manager
1 week ago
Canberra, ACT, Australia Effective People Full time01st August, 2023:Security Analyst - Incident ManagementBaseline security clearance is a MUST prior to commencementInitial 12 month assignment starting September$120 - $160 per hour inc superWoden, ACTID: _WHY CHOOSE EFFECTIVE PEOPLE?_- _We pay fortnightly with in-house payroll_- _Salary packaging & bank your hours_- _Novated leasing, corporate discounts &...
-
Surge Incident Manager
1 week ago
Canberra, ACT, Australia Online 89 Full timeCanberra Contrac to 30/6/2023 with a 6 month extension option Must be an Australian citizen Must be able to obtain an NV1 security clearance Anticipated start date 28/7/2023Role DescriptionA Surge Incident Manager is required to support the ICT Change Manager in the day-to-day management of matters relating to incidents for technical ICT and core business...
-
Surge Incident Manager
1 week ago
Canberra, ACT, Australia halcyonknights Full timeWe have an exciting opportunity for an Incident Manager to play a pivotal role in managing incidents for a federal department's technical ICT and core business operations.About the Role:In this role, you will collaborate closely with our ICT Change Manager to ensure the effective day-to-day management of incident-related matters. Your responsibilities will...
-
Surge Incident Manager
1 week ago
Canberra, ACT, Australia Aris Zinc Full timeSurge Incident ManagerOverviewOur client is seeking a Surge Incident Manager who will support the ICT Change Manager in the day-to-day management of matters relating to incidents for technical ICT and core business operations, processes within the department's Service Operations Section of the Digital Technology Branch, including participating in section...
-
Service Incident Manager
7 days ago
Canberra, ACT, Australia Gateway Synergy Recruitment Full time6 mo with 1 extension, ACT location, ServiceNow or other ITSM tools Managing the daytoday operation of the incident management processGateway Synergy is looking for highly experienced Incident Manager contractor with public sector experience to work on the various stages of the project lifecycle, for a government division.Do you enjoy working in a team...
-
Surge Incident Manager
1 week ago
Canberra, ACT, Australia CYOS Solutions Full timeApplication closing date: Tuesday, 11 July :59pm, Canberra time (in Canberra)Estimated start date: Friday, 28 July 2023Location of work:ACTLength of contract: ASAP to 31 December 2023Contract extensions: 1 x 6 monthsSecurity clearance: Must be able to obtain Negative Vetting Level 1Rates: $70 - $100 per hour (inc. super)The Indigo Program is a broad program...
-
Itil Incident Coordinator
7 days ago
Canberra, ACT, Australia Leidos Full timeCompany DescriptionThe first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won't get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for...
-
Reportable Incidents Officer
7 days ago
Canberra, ACT, Australia Karlka Recruiting Group Full time6-month contract Federal Government Agency ACT LocationAbout the companyKarlka Recruiting Group has partnered with aFederal Government Agency to engage an APS5 Reportable Incidents Officer.***This position is located in their busy ACT***office for an initial6-month contract.About the PositionA need has been identified for a temporary workforce to manage the...
-
Incident Coordinator
1 week ago
Canberra, ACT, Australia Kinetic IT Full timeABOUT THE OPPORTUNITY We're on the lookout for an Incident Coordinator available to work on a 24/7 rotating roster to join the Kinetic IT team. You will play a critical role coordinating the prioritisation and resolution of priority incidents within a large-scale Federal Government environment. Your focus with be restoring services for priority...
-
Canberra, ACT, Australia Gateway Synergy Recruitment Full timeCanberra location. Hybrid work arrangement, 3 days WFO 12 months contract with 1x12 months extension available Minimum 3 years' experience in security incident management, Baseline clearanceGateway Synergy is looking for highly experienced Protective Security Incident Management Analyst contractor for a government department.The Role:In line with best...
-
Incident Response Consultant
1 week ago
Canberra, ACT, Australia Secureworks Full timeWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about "what's next." We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our...
-
Incident Response Officer
1 week ago
Canberra, ACT, Australia HiTech Group Full timeExciting opportunity within a Federal Government Department Long term contract – 3 years + ext Rewarding hourly rates One of Australia's leading Federal Government departments are looking to engage an experienced Incident Response Officer to join their Cyber team to deliver incident response support. You will provide support to tailored audiences as well...
-
Incident Coordinator
1 week ago
Canberra, ACT, Australia Kinetic IT Full timeJob no: OCREQ0021280Employment type: Full TimeLocation: CanberraCategories: Service Desk & IT SupportIn this role, you'll be in charge of the prioritisation, management and resolution of ICT Incidents ensuring swift restoration to ICT Capabilities. This function is in support if a Federal Government Department, supporting the 3rd largest fixed line network...
-
Security Incident Management Analyst
1 week ago
Canberra, ACT, Australia Ignite Specialist Recruitment Services Full timeContract TypeContractReferenceBH-369705IndustryPublic Sector & GovernmentSalaryNegotiable Experienced security incident manager needed by a large goverment agency we are working with to review controls, provide uplift recommendations, and deliver trainingResponsibilities: Develop security incident management plan and Standard Operating Procedures. Design...
-
Security Incident Management Analyst
7 days ago
Canberra, ACT, Australia Onpoint 365 Full timeCompetitive hourly rates Flexible working arrangements 12 month contract possible 12 month extensionSecurity Incident Management AnalystsLocation: Canberra, ACTWork terms: Initial 12-month contract with possible 12-month extension.***Must be in office a min of 3 days can WFH 2 days a week.Department:Department of Health and Aged CareEligibility: Must have...