Surge Incident Manager

1 week ago

Canberra, ACT, Australia Effective People Full time

30th June, 2023:

Surge Incident Manager

Negative Vetting 1 Required Prior To Commencement

Late July Start, Until 31/12/2023 Initially

$110-$130 Per Hour, Inc Super

Canberra, ACT

Ref#1095082

_WHY CHOOSE EFFECTIVE PEOPLE?_
- _We pay fortnightly with in-house payroll_
- _Salary packaging & bank your hours_
- _Novated leasing, corporate discounts & security clearance sponsorship_

ABOUT THE JOB
Working with our

Federal Government client, the Surge Incident Manager supports the ICT Change Manager in the day-to-day management of matters relating to incidents for technical ICT and core business operations.

Duties include, but are not limited to:

  • Managing the day-to-day operation of the incident management process and overseeing problem management during an electoral event.
  • Responding to reports of incidents; and initiating the incident management process including the management of the incident, communicating and coordinating with business areas, external 3rd parties, and team members involved in resolving incidents.
  • Prioritising incidents according to their urgency and priority impacts to the department, and identifying the cause of incidents with the aim to proactively prevent incidents from happening and minimize the impact of incidents that cannot be prevented.
  • Conduct regular analysis on incidents and continuous improvement activities relating to incidents and its synergies with knowledge management, system reporting, training, problem management, and change management.
  • Act as an escalation point for more complex faults and problem rectification, including logging, escalation and coordination with team members and other IT support areas.
  • Provide analysis and advice on complex issues and contribute to the management, preparation and coordination of governance and policy.

THE SUCCESFUL CANDIDATE WILL HAVE:

Mandatory

  • Minimum 3 years experience working in IT service management or similar role
  • Strong knowledge of ITIL frameworks and their relationship with service management
  • Excellent relationship building and collaboration skills across a vast array of internal and external teams and stakeholders, and the proven ability to communicate effectively whilst anticipating stakeholder needs and expectations across a geographically dispersed network.
  • Ability to work in a fast paced environment whilst setting priorities and delivering quality results within time constraints.
  • Excellent problem solving, analytical and time management skills.
  • Proven analytical abilities with the ability to propose and facilitate change and contribute to business improvement strategies.
  • Demonstrated ability to manage staff while developing capabilities, encouraging career development and promoting professionalism.
  • Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

Desirable

  • Relevant qualifications in ITIL and incident management.
  • Experience with ServiceNow or similar ITSM toolset.

_o find out more about this fantastic opportunity, _

_call Luke on or Effective People on _

#SCR-luke-ashcroft
Please note submissions for this role close

(INSERT DATE).
Our advertisements remain active for one month, regardless of whether the position is filled earlier.

In the event that this role is no longer available, we still encourage you to submit your resume to register your interest for future roles.


Furthermore, submitting your resume offers the added advantage of being considered for positions that we may fill without public advertising.

  • Surge Incident Manager

    1 week ago

    Canberra, ACT, Australia Aris Zinc Full time

    Surge Incident ManagerOverviewOur client is seeking a Surge Incident Manager who will support the ICT Change Manager in the day-to-day management of matters relating to incidents for technical ICT and core business operations, processes within the department's Service Operations Section of the Digital Technology Branch, including participating in section...

  • Surge Incident Manager

    1 week ago

    Canberra, ACT, Australia IT Alliance Australia Full time

    CanberraAustralian Electoral CommissionOne of our Federal Government clients is looking for Surge Incident Manager in Canberra.**We are looking for the following Skills/Experience: Minimum 3 years experience working in IT service management or similar role. Strong knowledge of ITIL frameworks and their relationship with service management. Demonstrated...

  • Surge Incident Manager

    1 week ago

    Canberra, ACT, Australia Onpoint 365 Full time

    Located in Canberra, ACT Initial 6month contract with extension- $75.00+ per hour + 11% superSurge Incident Manager- Located in Canberra, ACT:- Initial 6-month contract with 6-month extension:Rates starting from $70.00 per hour + 11% super:- MUST have ability to obtain an NV1 Clearance.Our Federal Government client is seeking anIncident Manager to support...

  • Surge Incident Manager

    1 week ago

    Canberra, ACT, Australia Online 89 Full time

    Canberra Contrac to 30/6/2023 with a 6 month extension option Must be an Australian citizen Must be able to obtain an NV1 security clearance Anticipated start date 28/7/2023Role DescriptionA Surge Incident Manager is required to support the ICT Change Manager in the day-to-day management of matters relating to incidents for technical ICT and core business...

  • Surge Incident Manager

    1 week ago

    Canberra, ACT, Australia halcyonknights Full time

    We have an exciting opportunity for an Incident Manager to play a pivotal role in managing incidents for a federal department's technical ICT and core business operations.About the Role:In this role, you will collaborate closely with our ICT Change Manager to ensure the effective day-to-day management of incident-related matters. Your responsibilities will...

  • Surge Incident Manager

    1 week ago

    Canberra, ACT, Australia CYOS Solutions Full time

    Application closing date: Tuesday, 11 July :59pm, Canberra time (in Canberra)Estimated start date: Friday, 28 July 2023Location of work:ACTLength of contract: ASAP to 31 December 2023Contract extensions: 1 x 6 monthsSecurity clearance: Must be able to obtain Negative Vetting Level 1Rates: $70 - $100 per hour (inc. super)The Indigo Program is a broad program...

  • Incident Manager

    1 week ago

    Canberra, ACT, Australia HiTech Personnel Full time

    Reference #: JF/NL0786Title: Incident Manager FED GOVTCategory: ICTLocation: ACTWork Type: ContractRemuneration:- $NegTerm: 6 monthsDescription:- Exciting opportunity within a Leading Federal Government Department:- 6-month contract + extensions:- Rewarding RatesOne of Australia's Essential Federal Government Departments is looking to engage a skilled and...

  • Incident Manager

    1 week ago

    Canberra, ACT, Australia FinXL Full time

    Job details: Posted 30 June 202 SalaryNegotiable LocationCanberra Job type Contract DisciplineTelecommunications ReferenceCR/022867_Job description:FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government,...

  • Incident and Availability Manager

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionWe're a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years' local experience and the backing of a 32,000 global network, we currently number 1,000 employees mainly in Canberra and Melbourne. We're growing fast and are building a business that is focused...

  • Incident and Availability Manager

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionWe're a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years' local experience and the backing of a 32,000 people global network, we're growing fast.The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to...

  • Service Incident Manager

    1 week ago

    Canberra, ACT, Australia Gateway Synergy Recruitment Full time

    6 mo with 1 extension, ACT location, ServiceNow or other ITSM tools Managing the daytoday operation of the incident management processGateway Synergy is looking for highly experienced Incident Manager contractor with public sector experience to work on the various stages of the project lifecycle, for a government division.Do you enjoy working in a team...

  • Security Incident Manager

    1 week ago

    Canberra, ACT, Australia Effective People Full time

    01st August, 2023:Security Analyst - Incident ManagementBaseline security clearance is a MUST prior to commencementInitial 12 month assignment starting September$120 - $160 per hour inc superWoden, ACTID: _WHY CHOOSE EFFECTIVE PEOPLE?_- _We pay fortnightly with in-house payroll_- _Salary packaging & bank your hours_- _Novated leasing, corporate discounts &...

  • Incident Coordinator

    1 week ago

    Canberra, ACT, Australia Kinetic IT Full time

    Job no: OCREQ0021280Employment type: Full TimeLocation: CanberraCategories: Service Desk & IT SupportIn this role, you'll be in charge of the prioritisation, management and resolution of ICT Incidents ensuring swift restoration to ICT Capabilities. This function is in support if a Federal Government Department, supporting the 3rd largest fixed line network...

  • Security Incident Management Analyst

    1 week ago

    Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-369705IndustryPublic Sector & GovernmentSalaryNegotiable Experienced security incident manager needed by a large goverment agency we are working with to review controls, provide uplift recommendations, and deliver trainingResponsibilities: Develop security incident management plan and Standard Operating Procedures. Design...

  • Cyber Grc Specialist

    1 week ago

    Canberra, ACT, Australia Ontrack Systems Full time

    Location of work:ACT**Security clearance: Must have Negative Vetting Level 1Initial contract duration:To 30/06/2024Extension term:12 monthsNumber of extensions:1Requirements:The role of the Cyber GRC Specialist (Election Surge) is for an experienced cyber security Governance, Risk and Compliance (GRC) practitioner to provide cyber security services to the...

  • Security Incident Management Analyst

    1 week ago

    Canberra, ACT, Australia Onpoint 365 Full time

    Competitive hourly rates Flexible working arrangements 12 month contract possible 12 month extensionSecurity Incident Management AnalystsLocation: Canberra, ACTWork terms: Initial 12-month contract with possible 12-month extension.***Must be in office a min of 3 days can WFH 2 days a week.Department:Department of Health and Aged CareEligibility: Must have...

  • ITIL Incident Manager Team Lead

    1 week ago

    Canberra, ACT, Australia Zone IT Solutions Full time

    We are currently hiring an ITIL Incident Manager Team Lead. You will be responsible for leading a team of incident managers, ensuring the effective and efficient resolution of IT incidents, and implementing incident management best practices.RequirementsBachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 5 years of...

  • Cyber Grc Specialist

    1 week ago

    Canberra, ACT, Australia CYOS Solutions Full time

    Application closing date: Monday, 31 July :59pm, Canberra time (or once all sellers have responded) (in Canberra)Estimated start date: Monday, 21 August 2023Location of work:ACTLength of contract: Until 30/06/2024Contract extensions: 1 x 12 monthsSecurity clearance: Must have Negative Vetting Level 1Rates: $130 - $160 per hour (inc. super)The role of the...

  • Itil Incident Coordinator

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionThe first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won't get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for...

  • Protective Security Incident Management Analyst

    1 week ago

    Canberra, ACT, Australia Etainsolutions Full time

    Location:Canberra (hybrid)Open To:Must have Baseline Security ClearanceProtective Security Incident Management Analysts.The role is within the Protective Security Operations you will be working with key stakeholders internally and externally to the department. You will be responsible for the day-to-day management of security arrangements and provides risk,...