Customer Retention Specialist
1 week ago
Company Description
Join TeamViewer, the leader in remote connectivity software.
We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.
Our team of more than 1,500 employees spans different continents, cultures and disciplines.With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.
Become part of our winning team and help us create a world that works better.
This position will see you reach out to our existing customer base, and restate the value proposition of TeamViewer to customers who request to cancel or move to a lower subscription plan.
- Reestablish and confirm customer needs
- Present solutions that may better meet the customers needs
- Help the retention team collect and analyse feedback from customers
- Assist with the development and implementation of appropriate retention strategies for various customer segments
Qualifications
To be successful in this role, you will possess
- Excellent communication ability, in both written and verbal English
- Ability to conduct a thorough needs analysis, asking the right questions to understand individual challenges
- Strong oral and written fluency in English (any other APAC language is a bonus, such as Cantonese or Malaysian)
- Outstanding customer service and negotiation skills
- Proven experience resolving issues and proposing solutions
- Experience using Microsoft Dynamics CRM is advantageous
Additional Information
- Contract location is
Adelaide, Australia: - Modern CBD office, public transport friendly
- Hybrid working arrangement
- Quarterly team events and companywide celebrations
- Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
- Opportunity to attend events including the F1 and Manchester United games
- Endoftrip facilities available including secured bike storage, lockers, and fully equipped changerooms
- Wellbeing offers and retail discounts available through our building host
- Help us celebrate diversity; our APAC team come from 22 different nationalities
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.
As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally.
We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
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