Customer Retention Specialist

1 week ago

Adelaide, Australia TeamViewer Pty Ltd Full time

**TeamViewer** is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

We are seeking a full time Customer Retention Specialist based in our Adelaide Office.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

**About your role**:

- Reach out to clients within our Korean customer-base who wish to downgrade or cancel their license, conduct a thorough needs analysis, and propose new solutions to better suit their needs.
- Work collaboratively with other teams and departments to escalate customer concerns, solve problems, and provide an outstanding level of customer service.
- Assist the Retention team by collecting and analysing information from customers, providing feedback on common themes, issues, and local market trends in South Korea.
- Contribute to the development and implementation of appropriate retention strategies for various customer segments.

**What we offer**:

- A full time base annual salary plus attractive commission scheme with realistic targets in the range of AUD $60k to AUD $80k (dependent on experience).
- Contract location is Adelaide, Australia
- Full product training provided on-the-job.
- Opportunity for career progression into senior or account management roles.
- Modern CBD office, public transport friendly.
- Hybrid working arrangement (some WFH allowance).
- Quarterly team events, shared staff lunches, and company-wide celebrations.
- Opportunity to attend events including the F1 and Manchester United games.
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms.
- Well-being offers and retail discounts available through our building host.
- Help us celebrate diversity; our APAC team come from 22 different nationalities.

**What we are looking for**:

- A Bachelor Degree in Business, Information Technology or Economics (or international equivalent) is preferred.
- At least two years’ relevant employment experience is required.
- Strong oral and written fluency in both the English and Korean languages (preferably a native Korean speaker).
- Knowledge of the Korean market and market trends relating to technology and IT software.
- Ability to conduct a thorough needs analysis, asking the right questions to understand individual challenges and business requirements.
- Outstanding customer service, problem solving, and negotiation skills.
- Proven experience with de-escalation tactics, resolving issues, and proposing new solutions.
- Experience using Microsoft Dynamics CRM is advantageous.

**Applications close 27 April 2024**

**Salary**: $60,000.00 - $80,000.00 per year

Work Location: In person

Application Deadline: 27/04/2024

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