Customer Service

1 week ago


Abbotsford, Victoria, Australia Gruppo Cimbali Full time
Gruppo Cimbali

Gruppo Cimbali (Melbourne) is hiring

If you have ever wanted to work in the dynamic Coffee Industry, then this is the role for you We are looking for an Office Administration / Customer Service person to assist us on a temporary 7 -month full term period whilst our current full
- time team member is on maternity leave.

Gruppo Cimbali (world leading manufacturer of commercial espresso machines) is looking for an Office Administration

  • Our office is in Abbotsford and provides a wonderful and fun environment you will be excited to work in with plenty of flexibility.
The role is diverse and will ensure you are always challenged and supported. You will be part of the larger Gruppo Cimbali Asia Pacific team and business.

A competitive Salary Package on offer along with some flexibility around Working from Home.

CUSTOMER SERVICE / OFFICE ADMINISTRATOR ROLE

Maternity leave 7 months contract - Immediate start to end of November 2023

Responsibilities:

  • Customer Service: including Orders and Support.
  • Order processing through CRM and Xero
  • Work closely with the Sales team to look after the ANZ clients and follow up with orders, demo and aftersales service, contact Lead, follow up & redirect if needed.
  • Accounts Receivable and any financial bookkeeping, invoice, quotation, reconciliation, expense, manage Xero.
  • Assist and work closely with the 3rd party accounting team for all inquiries such as

Account Payable:
Prepare the related sales and stock reports at the EOM.

  • Stock Management: prepare the weekly stock and sales reports and annual spare parts stock take.
  • Managing AUS warehouse with 3PL provider: inventory control, forecast and maintain the stock levels with assistance of Branch Manager.
  • Shipping coordinator, arrange inbound and outbound shipping arrangements, prepare all shipping documents internationally and domestically. Work closely with logistic forwarders
  • Assist Sales team to achieve the sales target by collection sales forecasts from customers and monitor sales performance.
  • Assist Branch Manager to achieve the financial objective, like forecast and monitor annual expenditure.
  • Assist Branch Manager to prepare reports /presentations.
  • General Administrative Duties: organising travel / accommodation for staff, answering incoming calls.
  • Oversee operations of the office: including managing property, internet, maintenance, cleaners, stationery, gifting and more, work closely with Branch manager to ensure the office operations work efficiently.

Skill requirements:
Customer Service experience required.

Exceptional interpersonal communication skill

Ability to maintain workflow with multi-task

Familiarity with office management procedures and basic accounting principles

Bachelor's degree in accounting or business administration is preferred

Demonstrate proficiency with Microsoft Word, Outlook, PowerPoint and Excel. Knowledge with Xero, CRM or SAP packages can be an advantage.

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