Customer Services Specialist
1 week ago
Lane Cove location - 5 days in office
Flexible work hours or days if required
Join this amazing charity and be part of the busy team of professionals to assist with the customer enquires using your exceptional customer services and administration skills.
They are coming up to a very busy time of year and they would like to offer support and training needed to make this role a success.
They also have great flexibility with hours being 9-5 or school hours if preferred.The role:
- Escalate any complaints from donors or other stakeholders in accordance with policy and procedures
- Process, record and receipt of donations and ensuring accurate checking of all information
- Coordination of educational events from initial interest to attendee checks list
- Monthly reporting of the donations
- Working autonomously within a small, dedicated team
What you bring:
- Strong customer service skills working in busy inbound work environment
- Keen eye for detail to ensure customers satisfaction
- Excellent stakeholder management skills both internal and external
- Ability to think outside the box and work collaboratively in a team environment
- Proven ability to learn new IT systems and process
- Clear and strong communication skills (written and verbal)
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