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Customer Service Representative

3 months ago

Perth, Western Australia Bankwest Full time

An exciting opportunity has arisen to join our Bankwest contact centre We are searching for passionate and driven individuals who enjoy providing exceptional customer service.

Our Contact Centre strives to enhance customer relationships by providing homegrown and exceptional customer experiences.

  • Hours and Training

We will offer full time or part time positions with hours spanning across 7 days a week, from Monday - Sunday, 7am - 10pm.

We can work within your availability
To be considered for this role you will have:

  • Availability to work a minimum of 24 hours per week, split over as many shifts that suit you
We'll do our best to accommodate your work preferences & availability
We offer - 6 weeks of training
Are you big on work/life balance? We are too, we offer Hybrid working, a mixture of working from Home and office work

  • See yourself in the team:
  • On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Contact Centre is a customer centric environment, we are always there for our customers when they need us the most.

Your responsibilities:

  • Be the warm and engaging voice of the business that our customers hear when they call in
Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
Receive inbound calls from customers, offering resolution of the query at first point
Provide customers with information relating to their products, services and transactional information

We're interested in hearing from people who have:

  • Customer service skills
Strong computer skills and ability to multitask
Ability to work in a high paced environment and revels in change and feedback to improve performance

Risk Mindset - All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks.


  • Sidekick
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Advertising End Date: 10/03/2023