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Shared Services Support Officer
2 weeks ago
1 x Shared Services Support Officer
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Pay rate: $34.
50 per hour + super:
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Start date: Immediate Start:
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6 month contract (high potential for extension):
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Location: Dubbo, 2830
Experience within admin and call centre is necessary but full training will be provided.
The role:
- Provide consistent highquality customer service by interpreting and resolving firstcontact enquiries from internal customers and external customers
- Answer incoming calls
- Investigate issues
- Navigate through different web based systems
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in the inhouse systems
- Process a range of transactions across the service line accurately
- Other administrative duties as required
Skills/Experience
The Shared Services Support Officer will often be the first point of contact.
It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.
- 23 years experience in a call centre or customer service role
- Strong administration skills
- Excellent written and verbal communication skills
- High level of professionalism
- Strong and accurate date entry skills
- Strong problemsolving abilities, especially in a fastpaced environment
- Proficient in telephony systems
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