Shared Services Support Officer

2 weeks ago


Sydney, New South Wales, Australia Charterhouse Full time

1 x Shared Services Support Officer
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Pay rate: $34.

50 per hour + super:

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Start date: Immediate Start:

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6 month contract (high potential for extension):

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Location: Dubbo, 2830
Experience within admin and call centre is necessary but full training will be provided.

The role:

  • Provide consistent highquality customer service by interpreting and resolving firstcontact enquiries from internal customers and external customers
  • Answer incoming calls
  • Investigate issues
  • Navigate through different web based systems
  • Handle customer data and information with confidentiality
  • Maintain accurate records and databases in the inhouse systems
  • Process a range of transactions across the service line accurately
  • Other administrative duties as required

Skills/Experience
The Shared Services Support Officer will often be the first point of contact.

It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.


  • 23 years experience in a call centre or customer service role
  • Strong administration skills
  • Excellent written and verbal communication skills
  • High level of professionalism
  • Strong and accurate date entry skills
  • Strong problemsolving abilities, especially in a fastpaced environment
  • Proficient in telephony systems
**How to apply

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