Associate Director

1 week ago


Ballarat, Victoria, Australia Webhelp Full time

Customer Service/Support

Location

  • Ballarat, Australia***Job Title:Associate Director
  • Site Lead

Job Description:


We are currently seeking an Associate Director to elevate our delivery services at our Ballarat site, taking on the role of Site Lead.

As a seasoned professional, you will bring extensive experience in leading teams within a contact centre environment, with a focus on managing relationships and engagement across the site.


  • Brings a proven track record of successfully managing and leading teams through periods of growth and change.
  • Exhibits a forwardthinking approach, staying abreast of industry trends and implementing best practices to drive continuous improvement.
  • Demonstrates exceptional communication skills, both written and verbal, ensuring effective collaboration with crossfunctional teams.
  • Has a strategic mindset, capable of aligning operational objectives with broader organisational goals.
  • Showcases a commitment to fostering a positive and inclusive work environment, valuing diversity, and promoting teamwork.
  • Possesses a proactive problemsolving attitude, addressing challenges with creativity and resourcefulness.

Key responsibilities include:

  • Overseeing contact centre services, leading large teams at our Ballarat location
  • Client relationship and account management, handling commercial negotiations, governance, and compliance in a regulated industry
  • Driving strategic projects amid a period of transition and growth
  • Leading the development of innovation and future state roadmaps
  • Financial accountability for the account and site
  • Developing a comprehensive understanding of client strategic requirements through interactions with executive management
  • Proactively identifying risks and developing mitigation strategies to ensure the smooth operation of the contact centre
  • Establishing and maintaining a culture of excellence, fostering a positive work environment that encourages employee growth and satisfaction.
  • 35 years of seniorlevel experience, preferably in the contact centre or outsourcing sector
  • Strong people leadership skills
  • Extensive operational expertise
  • The ability to adapt quickly to shifting priorities and manage rapid changes
  • Financial and commercial acumen, including contract management
  • A proven track record of championing significant projects and business initiatives with creativity and ingenuity
  • The ability to prepare and effectively present information to internal and external stakeholders
  • Excellent skills in building and maintaining internal stakeholder relationships
Your positive energy and attitude are crucial, making you a great cultural fit for our team.

This role is based at our Ballarat office, offering a unique opportunity to lead and shape the future of our services.

Applicants must have the right to work in Australia and complete thorough pre-employment background checks.

Location:

AUS Ballarat Corner University Drive and Vincent Drive

Language Requirements:

Time Type:
Full time

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