Associate Director

7 months ago

Ballarat, Australia Webhelp Full time

**Customer Service/Support**

**Location**
- Ballarat, Australia***

Job Title:
Associate Director - Site Lead

**Job Description**:
We are currently seeking an Associate Director to elevate our delivery services at our Ballarat site, taking on the role of Site Lead. As a seasoned professional, you will bring extensive experience in leading teams within a contact centre environment, with a focus on managing relationships and engagement across the site.
- Brings a proven track record of successfully managing and leading teams through periods of growth and change.
- Exhibits a forward-thinking approach, staying abreast of industry trends and implementing best practices to drive continuous improvement.
- Demonstrates exceptional communication skills, both written and verbal, ensuring effective collaboration with cross-functional teams.
- Has a strategic mindset, capable of aligning operational objectives with broader organisational goals.
- Showcases a commitment to fostering a positive and inclusive work environment, valuing diversity, and promoting teamwork.
- Possesses a proactive problem-solving attitude, addressing challenges with creativity and resourcefulness.

**Key responsibilities include**:

- Overseeing contact centre services, leading large teams at our Ballarat location
- Client relationship and account management, handling commercial negotiations, governance, and compliance in a regulated industry
- Driving strategic projects amid a period of transition and growth
- Leading the development of innovation and future state roadmaps
- Financial accountability for the account and site
- Developing a comprehensive understanding of client strategic requirements through interactions with executive management
- Proactively identifying risks and developing mitigation strategies to ensure the smooth operation of the contact centre
- Establishing and maintaining a culture of excellence, fostering a positive work environment that encourages employee growth and satisfaction.
- 3-5 years of senior-level experience, preferably in the contact centre or outsourcing sector
- Strong people leadership skills
- Extensive operational expertise
- The ability to adapt quickly to shifting priorities and manage rapid changes
- Financial and commercial acumen, including contract management
- A proven track record of championing significant projects and business initiatives with creativity and ingenuity
- The ability to prepare and effectively present information to internal and external stakeholders
- Excellent skills in building and maintaining internal stakeholder relationships

Your positive energy and attitude are crucial, making you a great cultural fit for our team. This role is based at our Ballarat office, offering a unique opportunity to lead and shape the future of our services.

Applicants must have the right to work in Australia and complete thorough pre-employment background checks.

**Location**:
AUS Ballarat Corner University Drive and Vincent Drive

Language Requirements:
Time Type:
Full time
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