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Client Services Coordinator

3 months ago

Mornington, Australia Prestige Inhome Care Full time
Permanent Full time

  • Know that through your work you are making a difference in people's lives
  • Hybrid Working Arrangements after 3 months training.
Your Home Care Career Begins Here

Join Prestige Inhome Care as a Client Services Coordinator

ABOUT US

At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes.

If you're passionate about client-focused care, kindness, and creating joy, we want you

ABOUT THE ROLE

Are you ready to be the heartbeat of our care delivery? As a Client Services Coordinator, your mission is to ensure the most efficient and high-quality service for our extraordinary clients.


You'll play a crucial role in:

  • Matching clients with the perfect care staff through timely and accurate rostering
  • Keeping everyone in the loop with schedules, from clients to care staff
  • Championing employee recruitment, induction, and training
  • Handling feedback and incidents with precision for continuous service improvement
  • Providing leadership to our dedicated care staff
  • Contributing to the development of policies, procedures, and processes
  • Managing relationships with broker partners
  • Ensuring compliance with organisational and industry standards

ABOUT YOU

If you have:

  • Excellent communication and interpersonal skills
  • Rostering experience
  • The ability to prioritise and meet deadlines
  • Demonstrated selfawareness and selfmanagement
  • Computer literacy for word processing and database management
  • A proactive approach with a focus on continuous improvement
  • Problemsolving and conflict resolution skills
  • A commitment to delivering quality service that exceeds expectations
This role is made for you

WHAT'S IN IT FOR YOU?
Join us at our vibrant Mornington office space and enjoy:

  • Flexible working arrangements after 3 months training
  • The satisfaction of making a real difference in people's lives
  • Growth opportunities in a business with a stellar reputation
  • Exciting Reward and Recognition programs
  • Regular social events and functions to celebrate your hard work
  • Health and wellbeing initiatives
  • Access to an employee assistance program
  • A paid day off for your Birthday
**READY TO MAKE AN IMPACT? APPLY NOW