Client Services Team Leader

1 month ago

Mornington, Australia Prestige Inhome Care Full time

Vibrant office space on Victoria's scenic Mornington Peninsula
- Exciting Reward and Recognition programs to celebrate your achievements.
- Flexible Working Arrangements & enjoy a paid day off to celebrate your Birthday

**Join Our Extraordinary Team as a Client Services Team Leader at Prestige Inhome Care in Mornington**

**ABOUT THE ROLE**
Are you ready to lead the charge in delivering exceptional care services? Prestige Inhome Care are seeking a Client Services Team Leader to spearhead our mission of providing efficient and effective daily care services.

At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes.

This pivotal leadership role is all about client and carer interaction, ensuring Prestige maintains the highest service standards. Your main responsibilities will include:

- Ensuring our care team delivers top-notch service and client care.
- Leading and developing our Client Services Coordinators.
- Adapting staffing levels to meet demand, ensuring exceptional service even during peak periods.
- Upholding consistent service quality standards.
- Managing broker referrals promptly and effectively.
- Driving continuous improvement in care and services.
- Ensuring strict compliance with regulations.
- Cultivating a high-performance team through coaching and development.
- Keeping meticulous records and managing attendance.
- Providing vital support to clients and carers through regular meetings and liaison.

**ABOUT YOU**
We're looking for someone with:

- Extensive experience in community and home-based care.
- Proven leadership skills in dynamic and client-focused environments.
- Outstanding communication and interpersonal abilities.
- Exceptional organisational and prioritisation skills.
- A knack for problem-solving and conflict resolution.
- Knowledge of modern HR practices and financial management.
- Self-awareness and strong self-management capabilities.

**WHAT'S IN IT FOR YOU?**
- Working in a vibrant Mornington office space.
- Knowing that your work directly impacts people's lives.
- Being part of a growing business with an excellent community and industry reputation.
- Exciting Reward and Recognition programs to celebrate your achievements.
- Regular social events and functions to appreciate your hard work.
- Health and wellbeing initiatives to support your overall wellness.
- Access to an employee assistance program for additional support.
- Enjoying a paid day off to celebrate your Birthday
- Immersing yourself in a fun and enthusiastic team culture.

**READY TO MAKE AN IMPACT? APPLY NOW

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