Program Manager

2 weeks ago

Clarence Town, New South Wales, Australia Mission Australia Full time

Salary $104K + super + not for profit salary packaging:

-
Full Time Permanent Contract:

-
Location: New Town TAS 7008:


  • Make a meaningful difference to the lives of Australians in need

Life at Mission Australia


When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.

United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.

Find out more about us and our purpose.

For more information on this incredible program and how every day it makes a difference in our community please click on the link and watch the short video Advice &

Referral Line:
A Glimpse into the service - YouTube

Your Opportunity


The Strong Families, Safe Kids Advice and Referral Line (SFSK) is a contact point for people seeking advice and assistance if they have concerns about children, young people, and their family.

The service provides information, advice, and referral for services across Tasmania as well as providing timely responses for children at risk, where the family may be referred to the Child Safety Service for further assessment.


Co-located at St Johns Park, New Town, your role as the Team Leader within the SFSK Advise and Referral Line will be responsible for leading one of seven teams of approximately 6 staff who provide phone-based support for a diverse range of professionals and community members, who are seeking support and wishing to raise concerns for children and young people.


Your Key Responsibilities

  • Lead the local team in the delivery of program requirements to clients, as per the agreed operating procedures and guidelines
  • Work collaboratively with other team leaders across the program to ensure the full range of support services are available to families
  • Provide expert advice to stakeholders on a range of complex and sensitive issues and assist others in the resolution of conflict
  • Support the team when working with challenging clients while maintaining strong professional boundaries
  • Triage community queries ranging from simple queries to full complex scenarios that require escalation
  • Assist staff with the daytoday running of the service by providing supervision, debriefing, and program support in line with program outcomes

Requirements for Success
With a significant background in leading and managing teams in a complex service delivery setting and/or in the child, youth & family sector, you will be confident in your values-based leadership and workforce planning

Other requirements include:

  • Demonstrated experience and understanding of working with vulnerable people and the issues impacting them such as AOD, FDV, Homelessness and Mental Health issues.
  • Demonstrated ability to provide supervision to employees and provide expert advice to employees at lower levels.
  • Experience working with a matrix management system multiple lines of managers internally and externally.
  • Maintain selfcare and build individual & team resilience for dealing with trauma.
  • Keen ability to develop and maintain effective relationships with stakeholders.
  • Experience and understanding of compliance requirements such as quality audits, continuous improvement, planning and facilitation.
  • Full driver licence with no restrictions


Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people and child-safe certificate.


Culture & Benefits


A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need.

We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks.

Our culture


Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We're committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity.

So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a
career with Mission Australia.

Your benefits

  • Rewarding work every day you know you're making a real difference
  • Notforprofit salary packaging, reducing your tax (details via
    AccessPay):
  • Generous discounts with health insurance and major retailers
  • Free external, confidential counselling and access to chaplaincy support.
**How to apply

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