Customer Service Representative

1 week ago


Gold Coast, Queensland, Australia HOBAN Recruitment Full time

Be part of the world's leading membership and leisure travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands.


  • Permanent pay rate of $32.69 p/h + Super + Bonus
  • Fulltime hours positions available
  • Bundall, Gold Coast location with free onsite gym

Your new role


We are searching for passionate, driven people who love to talk all things holidays & travel to their members across Australia and New Zealand.

Whilst this is a telephone sales position, you will not be required to do cold calling. You will instead be responding to incoming customer enquiries.

Our client is the largest timeshare development outside of North America, with over 3000 employees. People are travelling a lot more now, after the last couple of years. Be part of a team where you get to speak to people and plan their exciting next holiday all over the world

  • Engaging with current clients via phone to help get them on vacation sooner.
  • No cold calling required you will only be calling existing customer enquiries
  • Providing exceptional customer service whilst responding to customer enquiries.
  • Informing existing customers of the new exclusive and exciting packages
  • Communicating with Club Owners and assisting them in maximising their membership portfolio
-
Full Time Roster: Mon-Thurs: 11am-7pm, Fridays: 9am - 4:30pm, 1 Saturday per month (8am -2pm or 9am-3pm)

The benefits you will enjoy

  • Incredible wellness program including yoga, massage, gym membership, learning and development opportunities.
  • Staff discount on leisure travel
  • BUPA Private Health insurance for full time employees after probation period
  • Casual pay rate of $32.69 p/h + Superannuation + generous bonus incentives, you will move to a fulltime rate after the 23 months probation.
  • Fun working environment, including Friday afternoon drinks and catch ups.

The skills you need

  • Be passionate about vacations and travel
  • Exceptional customer service and enjoy talking to people over the phone
  • A team player, you will be part of a friendly and supportive team environment
  • Willing to learn, you will be open minded and coachable
  • Driven, dedicated and committed with a 'whatever it takes' attitude
  • Motivated to secure a longterm career, not just a job


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