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Digital Service Representative Traineeship
3 months ago
LOCATION
Sydney CBD, NSW, Australia
TYPE
Traineeship
CATEGORY
Finance, Insurance & Business Services - Business Administration
REFERENCE ID
KG000024
DATE POSTED
14 May 2024
APPLICATIONS CLOSE
ABOUT THE JOB
- Digital Service Representative Traineeship
- Earn while you learn
- Gain a nationally recognised qualification.
- Located Inner City Sydney
What you'll be doing
You will complete a Certificate III Business - Customer Engagement qualification over 12 months through a combination of formal training with a Registered Training Organisation (RTO) and practical on-the-job experience with Zeal Futures and Service NSW.
- Provide and deliver services in a timely, accurate and efficient manner, consistent with Service NSW vision, mission and values.
- Undertake administrative work to support the provision of service delivery as required.
- Persuade, assist and educate customers to transact online using relevant technology.
- Make effective use of records, information and knowledge management functions and systems.
- Refer customers to the appropriate channels of service by understanding a variety of policies and procedures.
What you'll bring to the table
To be successful in this role, you'll need to meet the following selection criteria:
- Ability to provide high quality customer service in a fast-paced environment
- Excellent verbal and written communication and interpersonal skills
- Commitment to full term of the traineeship and study requirements
- Intermediate experience using technology (computers/telephones/software packages)
- Strong time management with ability to prioritise duties and multitask
- Confidence to handle challenging situations and resolve enquires in a calm and focused manner
- Flexible and adaptable during times of change to contribute to the team's strategic goals
- Successfully pass a National Police Check
- Be committed to your formal and 'on the job' training
- Have a cando attitude and be an enthusiastic learner
About Zeal Futures
Zeal Futures provides the ultimate training and employment experience.
We create life-changing opportunities by working with industry-leading organisations to deliver high-quality, innovative apprenticeship and traineeship programs across a range of industries.
As experts in vocational education and training, we will support you through all phases of your learning journey, creating a supportive environment that empowers our employees to thrive.
What's in it for me?
Being a Zeal Futures trainee opens the door to working for industry-leading Employers to provide life changing opportunities. Our network of Host Employers means we can offer rotations to ensure you can fulfil your education and training requirements; become qualified without getting yourself into debt and actually earn an income
Throughout your traineeship, you'll also be able to take advantage of our exclusive employee benefits such as coaching and mentoring, safety training, discounted health benefits, rewards and counselling.
About Service NSW
Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers.
Service NSW has been shaped by our customers - who want easier and more online access to government services and a single point of contact.
Service NSW delivers more than 800 transactions - including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops.
How to apply
If you require assistance with the recruitment process (for instance, this may be filling out forms, interviews, or completing online tests), please contact your recruitment representative on We are happy to provide any necessary reasonable adjustments or assistance you may need.
What else is involved?
If you have any questions about this role, please contact
Kiera Green on
**Applications close on 14th June 2024