Warranty Coordinator

2 weeks ago

Brisbane, Queensland, Australia Sandvik Full time
Sandvik Mining and Rock Solutions

Warranty Coordinator - Milton, Qld

Our Company and Culture


Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries.

As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner.

Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

The role will be based at our office in Milton within our Service department.

You are responsible for coordinating, tracking and distribution of bulletins through our Bulletin Management Systems (BMS) as well as creating and issuing reports.


You will be liaising with our Sales and Service teams across Australia, gathering, compiling, and verifying information for such reports, presentations, and office systems.

Cataloguing and sorting documents so they can be accurately processed or filed. Make standard calculations to accurately compile and report statistics.

Areas of responsibility

  • Facilitating the distribution of Safety and product bulletins.
  • Reconciling data within BMS.
  • Coordinating with sales representatives, planners, and service personnel to prepare reports.
  • Creating process templates and documents.
  • Generate procedural documentation for Bulletin Management
  • Assist with centralisation of Bulletin records.
  • Monitor the integrity of data within the databases.
  • Generation of reports, prepare presentations & documents as required.
  • General data entry, typing and administrative tasks.

Profile:

  • Follow established procedures and guidelines to provide timely and effective support.
  • Proficient in Microsoft Office with high level of computer literacy specifically Excel.
  • Create and develop procedures and documents as required.
  • Develop system and deliver required bulletins in a timely manner as required.
  • Have a positive attitude and highly developed interpersonal communication skills, with the ability to communicate with all levels within the organisation.
  • Be selfmotivated with the ability to meet tight deadlines and achieve goals.
  • The ability to accurately update and document working documents on a regular basis.
  • Have experience in Enterprise Management & Customer Relationship Management tools an advantage.
  • Have exposure or an understanding of warranties and quality control highly desired.
Agencies need not apply.

What we offer


Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure.


Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice.

You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.


As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognising your hard work and dedication to the company's success.

Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women.

If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist

  • Sam Lingman_
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