Warranty and Contracts Officer

2 weeks ago

Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time
About us


As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.


Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland.

The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role


The Fleet Delivery team is responsible for leading fleet operations, fleet strategy and mechanical services, and provides repairs and maintenance of fit for purpose heavy, light, and medium commercial fleet vehicles and associated equipment to all members of QFES.

Through the full lifecycle management and best practice approach to the fleet and equipment management, we ensure all assets and equipment are managed strategically and maintained to meet the complex environment in which they are deployed and utilised, and to meet operational capability and organisational objectives.


Reporting to the Executive Manager, you will be responsible for the management of warranty and post-delivery contract and service level agreements, coordination of technical information and implementation, and management of Scheduled Oil Sampling (SOS) testing program.

You will manage the warranty of fleet assets post-delivery into service, and be the single point of contact, who seeks to understand the warranty contracts and acts in the interest of the organisation to have fleet assets repaired under warranty and/or manufacturers' recall notices to ensure vehicles are serviced within agreed timeframes to meet operational service capability.

Key requirements

Highly desirable requirements

  • Knowledge and/or experience in contract management and fleet management functions and frameworks.
  • Minimum of three years' relevant experience in heavy vehicle or fleet asset related environment.
  • Experience in project management methodologies.
Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

  • Develop processes to manage identified faults and failures in order to liaise with key suppliers to rectify issues and meet contractual agreements.
  • Manage activities and work with crossfunctional teams relating to the full lifecycle fleet asset management and best practice approach to address and resolve technical and commercial warranty issues.
  • Design, develop and implement warranty strategy and contract management processes to ensure predelivery and postdelivery into the operational fleet meets asset specifications and requirements.
  • Develop processes to ensure that internal and external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions.
  • Maintain effective communication and documentation management with original equipment manufacturers and external suppliers of fleet assets to ensure mechanical servicing and repairs meet high service quality outcomes.
  • Manage and coordinate the SOS oil and lubricant testing program, through provision of information to suppliers in consultation with workshop operations to address warranty issues and enhance preventative and predictive maintenance.
  • Ensure provision of technical manuals, advice, and support across all the state mechanical workshops to improve and expedite repairs, ensuring services performed comply with contract specifications.
Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)

Vision

  • Stimulates ideas and innovation
  • Makes insightful decisions
Results

  • Builds enduring relationships
  • Drives accountability and outcomes
Accountability

  • Fosters healthy and inclusive workplaces
  • Demonstrates sound governance
Once you join us we will want you to exemplify the QFES shared values:

  • Respect
  • Integrity
  • Courage
  • Loyalty
  • TrustThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Warranty Claims Officer

    2 weeks ago

    Brisbane, Queensland, Australia Embodied Full time

    We are currently seeking a personable and detail-oriented individual to join an industry-leading organisation as a Warranty Claims Officer. Specialising in providing high-quality workshop solutions for the mining and transport sector, this role will play a pivotal part in overseeing warranty claims and post-service care for the technician team throughout...

  • Warranty Administrator Earthmoving

    2 weeks ago

    Brisbane, Queensland, Australia Roc Consulting Full time

    JOIN A NATIONAL BUSINESS IN THE CAPITAL EQUIPMENT SPACE HIGHLY COMPETITIVE SALARY + FULL CAREER SCOPE GENUINE CAREER SCOPE & UNLIMITED OPPORTUNITY TO ADVANCE WITHIN- UP TO $80K + SUPER:NATIONAL COMPANY IN EARTHMOVING- WEST BRISBANE BASED OFFICECOMPANYThis national business has been operating for over 15 years and manufactures a number of specially designed...

  • Spare Parts and Warranties Officer

    2 weeks ago

    Brisbane, Queensland, Australia SilverChef Full time

    Introduction:Monday to Friday, NO WEEKENDSSupportive team environmentProudly BCorp accredited - using business as a force for good.What you'll be doingSilverChef is looking for a driven Spare Parts and Warranties Officer to join our team and support the hospitality equipment asset base for SilverChef. In this role, you will be responsible for co-ordinating...

  • Superintendent - Overhauls, Repairables & Warranty

    2 weeks ago

    Brisbane, Queensland, Australia Whitehaven Coal Full time

    Whitehaven Coal is proud to be the leading Australian ASX-listed producer of premium-quality coal. We currently operate four mines in NSW and we're excited to grow our QLD operations via the announced acquisition of 100% of BMA's Daunia and Blackwater coal mines in the Bowen Basin.Our STRIVE Values connect us and define how we behave. Whitehaven Coal award,...

  • Warranty Case Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Toll Group Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and...

  • Warranty Case Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Toll Transport Pty Ltd Full time

    We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our Privacy Policy for more information.At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have...

  • Warranty Case Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Toll Transport Pty Ltd Full time

    We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our Privacy Policyfor more information.At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been...

  • Warranty Case Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Toll Transport Pty Ltd Full time

    We do this to better understand how visitors use our site and to offer you a more personal experience.Please see our Privacy Policyfor more information.At Toll, we do more than just logistics - we move the businesses that move the world.Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small.We have been...

  • Warranty Case Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Toll Transport Pty Ltd Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Warranty Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia Sandvik Full time

    Sandvik Mining and Rock SolutionsWarranty Coordinator - Milton, QldOur Company and CultureSandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000...

  • Warranty / Service Administrator - Brisbane

    2 weeks ago

    Brisbane, Queensland, Australia Hitachi Construction Machinery Full time

    About UsHitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping...

  • Contracts Officer

    2 weeks ago

    Brisbane, Queensland, Australia Transport and Main Roads Full time

    The Contracts Officer works within the Contracts Team who are responsible for the management of contracts relating to Personalised Number Plate Sales, Number Plate Manufacturing; Provision of Alcohol Ignition Interlock devices and related services; and Written Off Vehicle Inspection services.Accountabilities of the Contracts Officer include but are not...

  • Contracts Officer

    2 weeks ago

    Brisbane, Queensland, Australia Energy and Public Works Full time

    QBuild is a vital part of Queensland's $50 billion building and construction industry which employs 235,000 Queenslanders.As the Queensland Government's builder, QBuild plays an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health...

  • Contracts Administration QLD

    2 weeks ago

    Brisbane, Queensland, Australia Australia Wide Engineering Recruitment Full time

    $$ Neg - Permanent role Monday to Friday - 8.30am to 5.00pm (Full time on site) Strong communication and computer skills Ability to multitask and prioritise Immediate start Fortitude Valley QLD The Company:Join a Building Services Facilities company who value their staff, provides long term career opportunities and has a reputation for being 'the place to...

  • Assessment Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Building and Construction Commission Full time

    Key Outcomes and Accountabilities The aim of this role is to:Ensure that the performance and effectiveness of QBCC's Claims Approval under the Home Warranty Insurance Scheme is continually improved by the assessment of claims for defective or incomplete building work ; Assist the Senior Lead and Managers in monitoring, reviewing and reporting on the...

  • Assessment Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Building and Construction Commission Full time

    Key Outcomes and AccountabilitiesThe aim of this role is to:Ensure that the performance and effectiveness of QBCC's Dispute Resolution Service and Statutory Home Warranty Scheme is continually improved by contributing to the assessment of complaints about defective building work, and in in monitoring, reviewing and reporting on the insurance scheme's...

  • Contract Officer

    2 weeks ago

    Brisbane, Queensland, Australia Children, Youth Justice and Multicultural Affairs Full time

    The Program Officer key responsibilities are:Participate in relevant end to end procurement practices as they relate to regional operations to ensure quality responsive service within legislative and regulatory frameworks. Establish, negotiate and manage contracts with suppliers within a human services environment. Build and maintain productive and...

  • Contract Officer

    2 weeks ago

    Brisbane, Queensland, Australia Children, Youth Justice and Multicultural Affairs Full time

    The Contract Officer key responsibilities are:Participate in relevant end to end procurement practices as they relate to regional operations to ensure quality responsive service within legislative and regulatory frameworks. Establish, negotiate and manage contracts with a diverse range of suppliers, particularly Aboriginal and Torres Strait Islander...

  • Procurement and Contracts Officer

    2 weeks ago

    Brisbane, Queensland, Australia Communities, Housing and Digital Economy Full time

    As the Procurement and Contracts Officer, CDG Procurement Services, you will be responsible for:Providing advice to, and work collaboratively with, all clients to develop appropriate procurement strategies, ensuring appropriate linkages and consistency with the overall whole of government procurement framework. Developing contracting and go to market...

  • Senior Assessment Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Building and Construction Commission Full time

    The purpose of the position is to assess claims for defective or incomplete building work under the Queensland Home Warranty Scheme, and provide advice to Customers, Service Providers and Resolution Services Assessment Officers on the Home Warranty Scheme, Claims Approval process, legislation and policies, as well as investigate and determine claims under...