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School Management and Learning Systems Support
3 months ago
Your Role:
- Use effective communication skills and customer service techniques to gather information, analyse, and provide accurate solutions to customer enquiries where possible.
- Build and maintain knowledge of our systems to ensure you're providing accurate advice to customers.
Responsibilities include:
- Act as the routine contact point, receiving and handling requests for School Management and Learning Systems support. Respond to a broad range of service requests for School Management and Learning Systems support by providing information to fulfil requests or enable resolution. Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate. Use existing processes to track, monitor, report, resolve or escalate issues. Contribute to creation of support documentation. (SFIA CSMG 3)
- Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken. (SFIA USUP 3)
- Follow communication, job handling and administrative processes and procedures to ensure quality and consistent outcomes of service.
- Use a range of high level communication and customer service skills to deal with, and provide support to, systems users, respond to requests and handle situations to provide a high quality level of service.
Benefits:
- 12.75% (????) superannuation, CBD office location, close to public transport
- Flexible work arranagements available including ADO / flex time accrual and hybrid working from home and office opportunities
- Social environment with regular events and gatherings
How to Apply:
- Attach your most recent resume with at least 2 referees (one being your current supervisor).
- Please refer to the role description attached and provide a written response of no more than 2 pages addressing the Vision, Results and Accountability dot points within the Competencies section.
Contact Name:
Samantha Neumann,
Closing Date:
Sunday, 30 April 2023
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
LI-PRIORITYThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
