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Service Operations Enablement Specialist
1 week ago
About us
As the Service Operations Enablement Specialist, you will play a critical role in ensuring flawless service operations by providing exceptional support to our service teams.
Your proven ability to collaborate with cross-functional teams and successfully implement process improvements will be essential to your success in this role.
- Role Responsibilities:
- Determine service operations requirements and implement innovative solutions
- Collaborate with service teams to develop and implement training programs
- Monitor and analyze service operations metrics to identify areas for improvement
- Develop and maintain service documentation and standard operating procedures
- Support the development and implementation of service quality initiatives
- Skills and Experience:
- Bachelor's degree in a related field
- Minimum of 3 years of experience in service operations or a similar role
- Strong analytical and problemsolving skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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