Business Lead

1 week ago

Melbourne, Victoria, Australia Bupa Full time

Opportunity snapshot


BUPA has an agile culture that's growing and evolving Today it's more critical than ever to deliver better health insurarnce and care experiences Right now, we're moving quickly to build the future into today.

This demands deeper and sharper thinking. You'll be at the heart of it, identifying opportunities, creating bold strategies. Sure it's challenging, but it's also super exciting


As our Business Lead (Technology Finance) within the Health Insurance Technology Healthcare Management and Finance Team, you will partner closely with our Finance business representatives to lead high quality technology services at pace to drive strategic outcomes for our Bupa APAC customers.


You will liaise closely with areas of the Health Insurance technology teams, including Operations, Contract Management, Commercial Management, Technical teams, and Risk & Governance.

A key element of this role will include senior stakeholder engagement and management, continuous improvement, innovation, people management and capacity planning.

**If you are successful, you will have an opportunity to: - **- Partner closely with business key stakeholders to develop an understanding of the Bupa APAC business, challenges, strategic direction, opportunities, and pain points

  • Engage with senior business stakeholders on Finance initiatives across APAC and providing impact assessments, guidance, and process advice
  • Where necessary, lead team of Business Analysts across Finance technology domains
  • Manage annual financial plan for Capex and Opex for Finance strategy and tactical initiatives
  • Assist Technology Manager with Finance technology risks, issues and vulnerabilities within Finance Domain
  • As part of the Technology HCM and Finance leadership team, work with the Head of Technology, Business Lead (Health Care Management), Domain Architect and Delivery Lead to create Finance strategic roadmap
  • Manage Finance Business Analyst resource utilisation to ensure maximum recovery and utilisation of cross charge resources
  • Plan and manage Business Analysis resource capability and capacity requirements in line with strategic roadmap, delivery priorities and BAU initiatives
  • Lead regular (monthly) SLA reviews with technical teams as business advocate to reduce impact of incident and problems
  • In conjunction with problem management and technology managers, investigate root cause analysis of major incidents and implement corrective actions
  • Coach support teams and individuals to effectively utilise their specialised skills (i.e., business analysts to communicate ideas to improve customer and employee experiences and business process)
  • Fulfil or support the lead BA capability on large complex and high impact business and technical projects
  • Lead discovery effort for new initiatives through the Delivery Hub and PMO model, as relevant
  • Produce requirements documentation and other business analytics activities where required
  • Plan, run and facilitate workshops as required to assist with production of detailed requirements documentation, participation in other business analytics activities & technology business process optimisation, where required
  • Work closely with the team to refine the backlog and ensure the team have a shared understanding of the content
  • Participate in and contribute to the BA and Agile Communities of Practice within Bupa.
  • Proactively support the uplift of Agile practices and foster a culture of continuous improvement
  • Creation of process maps
**To be awesome in this role, it is likely you will have some or most of the below: - **- Experience in leading and managing senior stakeholder engagement

  • Experience in working with key business stakeholders to build technology roadmap in support of business strategy.
  • Demonstrated experience in working with Agile methodologies (backlog development and refinement writing epics, functions, stories and defining acceptance criteria using Jira or Azure DevOps)
  • Extensive experience in detailed requirements gathering and working with business leads to produce detailed business cases
  • Domain experience in Finance, Health Care or Health Insurance
  • Experience as a Senior Business Analyst or Service Delivery Management
  • Delivery experience working within crossfunctional teams using Agile and Waterfall methodologies
  • Experience in setting up, running, and managing workshops for requirement discussion and elicitation with groups
  • Experience with Agile ceremonies and rituals: Backlog Refinement, Daily Standup, Iteration / Release Planning, Showcases / Sprint Review, Retrospective
  • Skill in defining epics, features, stories, and clear acceptance criteria
  • Be a collaborative and consultative team player
  • Have the ability to think 'outside the box' to overcome issues and find solutions where conflicts and difficulties arise
  • ITIL/Agile Certification
  • Tertiary qualification in an IT discipline or related field

What's in it for you?
As w

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