Aps6 Level Learning and Development
1 week ago
HOBAN Recruitment are currently sourcing an experienced APS6 Level Learning and Development Facilitator to work with our client who is an independent statutory agency, responsible for supporting thousands of Australians with a significant and permanent disability and their families and carers.
The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems.Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the Agency.
- Located in Robina, QLD
- 12month contract, with the possibility of extension, pending business requirements
About the role
- Assisting in the training delivery and facilitation of Agency training programs.
- Contributing to the development of engaging learning activities, tools and training aids.
- Supporting the identification of training delivery issues and risks, and opportunities for continuous improvement.
- Identifying, documenting and escalating local National Contact Center issues and risks to support continuous improvement of NCC processes.
- Monitoring and reporting on learner progress in facilitated training programs.
- Working with NCC third party providers and key stakeholders, achieving outcomes and ensuring consistent services across all NCC channels.
About you
-
Must be an Australian Citizen:
- Strong facilitation skills in technical systems training (on site and virtual)
- Call Centre background
- Ability to design practical learning activities.
- Intermediate skills in using Articulate Storyline and Rise 360
- Learning experience focus
- Competency based training and assessment.
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