Client Service Advisor

1 week ago


Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

Division:
Communities and Justice- Location: Parramatta, NSW, AU, 2150- Req ID: 60004
Parramatta location with access to hybrid work arrangements

We are recruiting to fill one temporary full time opportunity (35 hours per week)

Salary ranging from $89,707 to $98,982pa. Plus employer contribution to superannuation and annual leave loading.

Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport.

Your role

What you'll do


As part of Victims Services you will work in collaboration with others to ensure effective administration of the Victims Support Scheme and identifying and recommending improvements to policies, procedures and practices.


You'll deliver comprehensive support to Victims of Crime, take ownership of and manage complex matters, and ensure that information provided is concise and easy to understand.


You will be collaborating across the business with internal and external stakeholders, and make suggestions for ongoing improvements and effectiveness of practices within the team.


What we're looking for


You have a proven ability to work in a trauma informed way, ensuring the needs of the client are holistically addressed.

Business hours for Victims Services are between 9:00am and 5:00pm. If selected for this role, you must be available to work between these times

Download the Role Description

We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.

We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.

We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Victims Services, within the Department of Communities and Justice, administers the Victims' Rights and Support Act 2013.

We provide access to counselling and financial assistance to victims of violent crime in NSW under the Victims Support Scheme, seek restitution from convicted perpetrators of violent crime, promote the Charter of Victims' Rights and deliver related programs.


Are you ready to join us?

Targeted question 1:
Provide an example of when you managed multiple priorities in a fast paced and changing environment. How did you ensure a quality outcome and what did you consider most when prioritising your work? _(Please limit your response to a maximum of 500 words)_

Targeted question 2:
Strong communication and active listening are key to ensuring we are carrying out the requirements of our roles. Provide an example of when you used your communication skills to negotiate a positive outcome _(Please limit your response to a maximum of 500 words)_

Applications close Wednesday 17th May 2023

Got a question?

Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.

This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information


A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.
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