Technology Operations Centre Manager

1 week ago


Parramatta, New South Wales, Australia NSW Government -NSW Police Force Full time

Computer System Officer Level 6:

-
Ongoing Full-Time:

-
Parramatta

About us


The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.


About the role


We have an opportunity for a
Technology Operations Centre Manager to** be part of our Technology Infrastructure & Networks, Technology Command team.

The Technology Operations Centre (TOC) Managers' primary role is to plan, organise, and manage a team of 24/7 operators to ensure stability and availability of all NSW Police Force critical technology services.

The Technology Operations Centre Manager is responsible for data centre operations, real time availability insights, major incident management and enterprise problem management insights.


What we can offer you


At NSWPF our people have access to a range of benefits that help balance life at work and at home.

Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities.

How to Apply
Applications can only be submitted electronically via the I Work for NSW website.


To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.


Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.


Target Question 1:

How have you successfully maintained 24/7 availability across Data Centre/s in your previous roles?

Target Question 2:

How have you supported major incident management and real-time insight capabilities in your previous roles?

If you require any further information about this opportunity, please contact the hiring manager
Suzy Mann
via .
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

Our commitment to Diversity:

The NSW Police Force is a proud employer of a diverse range of people.

We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees.

Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.


This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.



  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $32.73 p/h + super 12 Month Contract Parramatta / WFHCall Centre Operator | 12 Month Contract | $36.33 p/h Incl. Super- $32.73 p/h + super 12 Month Contract Parramatta / WFHAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses...


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $31.53 p/h + super 4 Month Contract Parramatta/WFHCall Centre Operator | 4 Month Contract | $34.84 p/h Incl. Super- $31.53 p/h + super 4 Month Contract ParramattaAbout the CompanyA large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Parramatta on a 6 month contract.About the Role...


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $32.16 p/h + Super + Penalties 6 Month Contract Parramatta/WFHCall Centre Operator | 6 Month Contract | $35.53 p/h inc. Super + Penalties- $32.16 p/h + Super + Penalties 6 Month Contract Parramatta/WFHAbout the CompanyAn exciting opportunity to join a local NSW Government Organisation who strive to deliver a more consistent and efficient experience.About the...


  • Parramatta, New South Wales, Australia Charterhouse Full time

    Multiple Call Centre Operator roles – NSW Government Paramatta Location Initial 12-Month Contract $34 P/H + Super 37.5 hours P/W Start Date: 15/07/2024 NSW Government Agency is looking for multiple Call Centre Operators to provide support services to facilitate the operation of the department. Successful candidates will need to be able to work within a...


  • Parramatta, New South Wales, Australia Charterhouse Full time

    Job details Location: Parramatta Salary: $34.01 per hour Job Type: Contract Discipline: Call Centre & Customer ServiceReference: V Posted: about 17 hours ago Share this job Job description Multiple Inbound Call Centre Operator roles (x5) – NSW Government - Part Time • Paramatta Location• Initial 6-Month Contract – Possible Extension• $34.01 P/H +...


  • Parramatta, New South Wales, Australia Ampersand Full time

    Duration:16/01/ /006/ month contract)- Location: Parramatta- Pay Rate:$32.16 per hour + SuperPrimary purpose of the role Provide high quality generalist service as the first point of contact for the contact centre customers. Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact...


  • Parramatta, New South Wales, Australia Macro Recruitment Full time

    Full time permanent Call Centre Operator for a stable and premium organization in the Western suburbs of Sydney. For Call Centre or Customer Services workers interested in working for a Grade A1 security monitoring call centre in Sydney.Requires previous experience in a role handling a high volume customer enquiries, permanent residency and eligible for a...


  • Parramatta, New South Wales, Australia Quay Appointments Full time

    Contract Type: ContractorLocation: Parramatta New South WalesIndustry: Business SupportContact Name: Sarah BonzerContact Phone: Date Published: 23Jun2023$32 per hourUp to 6 Month ContractParramatta locationOur client operates a large Customer Service Centre, delivering frontline support to the community. They are looking for motivated and reliable...


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $34 p/h + super 12 month Contract Parramatta/HybridCall Centre Operator|12 Month Contract | $37.57 P/H inc. Super- $34 p/h + super 12 month Contract Parramatta/HybridAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and...


  • Parramatta, New South Wales, Australia Total Resource Solutions Full time

    Call Centre Operator - NSW Government Department3 month contract + Possible extensionPay: $35 per hour + SuperLocation: Bankstown (Office based)Hours: 35 hours per week on arotating roster between the hours of 8am and 6pmResponsibilities Provide a highlevel quality of customer service daily as the first point of contact for general enquiries for this...


  • Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Multiple NSW Government opportunities in Parramatta:Initial 3 Month contract with possibility of extension:- $34 per hour + super: Monday to Friday (7am-7pm rotating roster)Our NSW State Government client is currently seeking multiple Contact Centre Operators for initial 3 month contracts with the possibility of extension in Parramatta....


  • Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Multiple NSW Government opportunities in Parramatta:Initial 5 Month contract with possibility of extension:- $34 per hour + super: Monday to Friday (7am-7pm rotating roster)Our NSW State Government client is currently seeking multiple Contact Centre Operators for initial 5 month contracts with the possibility of extension in Parramatta....


  • Parramatta, New South Wales, Australia Charterhouse Full time

    28x Call Centre Operator- Pay rate: $34 per hour + super:Contract length:12/06/2023 30/06/2024 (long term contract):- Location:Parramatta, flexible/hybrid working options available**This is an excellent opportunity for someone with customer service experience to join a dedicated and collaborative team to support the people of NSW.The Energy Social Programs...


  • Parramatta, New South Wales, Australia Programmed Full time

    Our National Client is currently seeking multiple Contact Centre Operators to work in a FM/Property maintenance team on a flexi roster. This role will be a fully office working environment, working with long term staff and offers career progression within a stable employer. We are looking for experienced Customer Service Representatives to work with client...


  • Parramatta, New South Wales, Australia CGC Recruitment Full time

    3-month Contract opportunity with NSW State Government Provide frontline customer support to members of the public Offices are based in ParramattaWe are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment. 3month contract opportunity with the NSW State Government...


  • Parramatta, New South Wales, Australia NSW Government -Legal Aid Commission, Office of the Full time

    About usLegal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 27 offices.About youWe have an ongoing opportunity in our LawAccess team in...


  • Parramatta, New South Wales, Australia Talent International Full time

    Job Details:LocationParramattaSalaryUp to AU$32.16 per hourJob TypeFull TimeRefBBBH103067_ ContactUvez AhmedPostedabout 11 hours agoTalent International is currently recruiting for multiple Call or Contact Centre Operator x 5 to work for an NSW Government call centre based in Parramatta (On-site). The positions are full-time contract roles till 29th Sept...


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $34 p/h + super 6 Month Contract ParramattaCall Centre Operator | 6 Month Contract | $37.74 p/h inc. Super- $34 p/h + super 6 Month Contract ParramattaAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to start ASAP for a 6...


  • Parramatta, New South Wales, Australia Sime Darby Motors Full time

    Job Details: Reference # Location(s) Parramatta Expertise Information Technology Job level(s) Management Work type(s) Permanent More details (document)Sime Darby Motors is one of the leading automotive groups in Asia Pacific, representing luxury brands such as BMW, MINI, Jaguar, Land Rover, Ferrari, Rolls Royce, Volvo and Porsche to broad-appeal market...

  • Centre Manager

    1 week ago


    Parramatta, New South Wales, Australia Montessori Academy Full time

    The Company Established in 2000, Montessori Academy is Australia's leading and largest provider of Montessori early childhood education for children under the age of six. Our vision is to provide our students with an early learning experience that prepares them, not only for school, but for life. With more than 20 campuses across Sydney, and many more in...