Flinders Discovery Centre Coordinator Vrn 18/24

2 weeks ago

Flinders, Australia Flinders Shire Council Full time

Award Classification:
Level 4-5

Employment Conditions:

  • Queensland Local Government Industry (Stream A) Award
  • State _
  • 2017_

Department / Branch:

Community Services & Wellbeing / Tourism & Economic
Development

Principal Location:
Flinders Visitor Information Centre, Hughenden

Reports to:
Director of Community Services & Wellbeing (or as directed)

Direct Reports: 2

Flinders Shire

Our Vision:
Flinders Shire - a place of discovery, opportunity and lifestyle

Our Mission:
To promote quality of life through leadership, attitude and respect

Our Values:

  • A Caring Philosophy
  • Pursuit of Excellence
  • Teamwork
  • Local Ownership
  • Communication
  • Leadership
  • Recognition

The Department

Position Objective
The Flinders Discovery Centre Coordinator is responsible for management and coordination of efficient
operations at the Flinders Shire Council's accredited Visitor Information Centre and museum, known
as the Flinders Discovery Centre (FDC) and supporting implementation of tourism development
projects.

As a representative of Council, demonstrated professionalism and a commitment to a high level of
service and continuous improvement in the best interest of Council and the Community are essential.

Community Development

& Engagement

Arts and Culture Development

Historical Preservation

Communications and

Community Engagement

Community Recovery and

Resilience

Community Events and

Activities

Library &

Resource

Services

Library service

First 5 Forever

Program

School Holiday

Program & Events

Technology

Education

Human Services

Access Program

Tourism &

Economic

Development

Flinders Discovery

Centre

Investment Attraction

Tourism Product

Development

Regional Marketing

and Promotion

Sport, Recreation

& Wellbeing

Open Spaces

Planning

Facilities

Management

Health Promotion

Activities

Youth Services

Community Care

Aged Care Accommodation

Home Care Packages

Commonwealth Home Support

Program

Community Transport

Meals on Wheels

NDIS

Veterans Home Care

Community Services & Wellbeing

Key Responsibilities

_FDC Management and Operations _

  • Manage and oversee FDC operations including people management, rostering, financial
management, stock and inventory, record keeping and reporting requirements

  • Develop and participate in a fair and equitable roster system aligned to events, activities and
tourism for Flinders Shire

  • Provide quality customer service and respond to customer enquiries in a professional manner
  • Monitor and review facilities, displays, tourist information, sale items and the museum to ensure
compliant to health and safety and presentable while remaining updated in line with customer
expectations

  • Recruitment and ongoing training of FDC staff and volunteers
  • Oversee and develop efficient processes to coordinate bookings for a range of services including
but not limited to, caravan park overflow, RV Camp permits, National Parks bookings, Australian
Dinosaur Trail etc

  • Develop and maintain policies and procedures manual for FDC
  • Maintain data and updates to the PointofSale System and undertake daily balancing and
recording of register transactions

  • Manage centre compliance with requirements of the Accredited VIC _"i"_ standards and complete
audit requirements as directed

  • Prepare reports for Council and relevant government agencies
  • Identify opportunities for improving service delivery and procedures, and implement change
management processes

_Planning and Development _

  • Develop, implement and review FDC Business Plan in line with visitor trends and data
  • Work with the Tourism Development and Events Coordinator to identify and implement strategies
supporting further development of FDC services and museum, and other tourism development
opportunities

_Communication and Marketing _

  • In partnership with the ETDA, implement strategies within marketing and promotion plan for the
Flinders Shire

  • Ensure all marketing and promotional campaigns and collateral align to marketing plan and style
guide

  • Oversee the maintenance and update of Council's visitor information communication tools,
including website, social media, and printed collateral

  • Coordinate centrebased events and activities for community and visitors e.g. volunteer week,
exhibitions etc

  • Coordinate and distribute tourism marketing materials such as brochures, information sheets,
promotional material, guides and maps for local, regional and state destinations, and local
businesses

  • Oversee and monitor online content and engagement on Flinders Shire through tools such as
social media, Australian Tourism Data Warehouse, Wikicamps, and Trip Advisor

  • Ensure content on the region is up to date and any customer enquiries are

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