Flinders Discovery Centre Coordinator Vrn 18/24

4 months ago

Flinders, Australia Flinders Shire Council Full time

**Award Classification**: Level 4-5

**Employment Conditions**:

- Queensland Local Government Industry (Stream A) Award - State _
- 2017_

**Department / Branch**:
Community Services & Wellbeing / Tourism & Economic
Development

**Principal Location**: Flinders Visitor Information Centre, Hughenden

**Reports to**: Director of Community Services & Wellbeing (or as directed)

**Direct Reports**: 2

**Flinders Shire**

**Our Vision**:Flinders Shire - a place of discovery, opportunity and lifestyle

**Our Mission**:To promote quality of life through leadership, attitude and respect

**Our Values**:

- A Caring Philosophy
- Pursuit of Excellence
- Teamwork
- Local Ownership
- Communication
- Leadership
- Recognition

**The Department**

**Position Objective**

The Flinders Discovery Centre Coordinator is responsible for management and coordination of efficient
operations at the Flinders Shire Council’s accredited Visitor Information Centre and museum, known
as the Flinders Discovery Centre (FDC) and supporting implementation of tourism development
projects.

As a representative of Council, demonstrated professionalism and a commitment to a high level of
service and continuous improvement in the best interest of Council and the Community are essential.

**Community Development**
**& Engagement**

**Arts and Culture Development**

**Historical Preservation**

**Communications and**
**Community Engagement**

**Community Recovery and**
**Resilience**

**Community Events and**
**Activities**

**Library &**
**Resource**
**Services**

**Library service**

**First 5 Forever**
**Program**

**School Holiday**
**Program & Events**

**Technology**
**Education**

**Human Services**
**Access Program**

**Tourism &**

**Economic**

**Development**

**Flinders Discovery**
**Centre**

**Investment Attraction**

**Tourism Product**
**Development**

**Regional Marketing**
**and Promotion**

**Sport, Recreation**
**& Wellbeing**

**Open Spaces**
**Planning**

**Facilities**
**Management**

**Health Promotion**
**Activities**

**Youth Services**

**Community Care**

**Aged Care Accommodation**

**Home Care Packages**

**Commonwealth Home Support**
**Program**

**Community Transport**

**Meals on Wheels**

**NDIS**

**Veterans Home Care**

**Community Services & Wellbeing**

**Key Responsibilities**

**_FDC Management and Operations _**
- Manage and oversee FDC operations including people management, rostering, financial

management, stock and inventory, record keeping and reporting requirements
- Develop and participate in a fair and equitable roster system aligned to events, activities and

tourism for Flinders Shire
- Provide quality customer service and respond to customer enquiries in a professional manner
- Monitor and review facilities, displays, tourist information, sale items and the museum to ensure

compliant to health and safety and presentable while remaining updated in line with customer
expectations
- Recruitment and ongoing training of FDC staff and volunteers
- Oversee and develop efficient processes to coordinate bookings for a range of services including

but not limited to, caravan park overflow, RV Camp permits, National Parks bookings, Australian
Dinosaur Trail etc
- Develop and maintain policies and procedures manual for FDC
- Maintain data and updates to the Point-of-Sale System and undertake daily balancing and

recording of register transactions
- Manage centre compliance with requirements of the Accredited VIC _“i”_ standards and complete

audit requirements as directed
- Prepare reports for Council and relevant government agencies
- Identify opportunities for improving service delivery and procedures, and implement change

management processes
**_Planning and Development _**
- Develop, implement and review FDC Business Plan in line with visitor trends and data
- Work with the Tourism Development and Events Coordinator to identify and implement strategies

supporting further development of FDC services and museum, and other tourism development
opportunities
**_Communication and Marketing _**
- In partnership with the ETDA, implement strategies within marketing and promotion plan for the

Flinders Shire
- Ensure all marketing and promotional campaigns and collateral align to marketing plan and style

guide
- Oversee the maintenance and update of Council’s visitor information communication tools,

including website, social media, and printed collateral
- Coordinate centre-based events and activities for community and visitors e.g. volunteer week,

exhibitions etc
- Coordinate and distribute tourism marketing materials such as brochures, information sheets,

promotional material, guides and maps for local, regional and state destinations, and local
businesses
- Oversee and monitor online content and engagement on Flinders Shire through tools such as

social media, Australian Tourism Data Warehouse, Wikicamps, and Trip Advisor
- Ensure content on the region is up to date and any customer enquiries are

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