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Aps3 Customer Service Officers
1 week ago
Job description:
We currently have a number of vacancies for experienced Customer Service Professionals.
Our Brisbane based Federal Government client is currently seeking individuals who will conduct outbound surveys within the National Customer Service Line.
This position requires staff to use a range of methods to follow up survey participants and increase response rates (including over the phone).
Participants are contacted using Computer Assisted Telephone Interviewing (CATI). Staff will be typically rostered onto a 4 hour shifts between 4.00pm - 8.00pm Monday - ThursdaySome of the duties of the role include:
- Conduct a large volume of outbound calls while maintaining a high degree of professionalism.
- Seamlessly navigate multiple online systems and perform associated data entry with accuracy.
- Other adhoc administrative duties as required.
- Abiding by the APS Code of Conduct and values with internal and external stakeholders.
Skills and experience required:
- Previous experience in a contact centre environment conducting outbound and/or survey campaigns desirable, but not essential
- Availability to commit to part time hours. 4
hour shifts, Monday to Thursday on a temporary basis, between 4.00pm and 8.
00pm:
- Sound interpersonal and communication skills
- Previous federal or state government experience would be looked upon favourably
- Capable of following scripts and standard operating procedures
- Initiative, flexibility and resilience
You will be rewarded with flexible working arrangements, a supportive team environment and the ability to develop your skills in a professional federal government environment.
Note:
You may be required to provide evidence of your COVID-19 vaccination status.
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