Aps3 Customer Service Officers

1 week ago


Brisbane, Queensland, Australia DFP Recruitment Services Full time

Job description:

We currently have a number of vacancies for experienced Customer Service Professionals.

Our Brisbane based Federal Government client is currently seeking individuals who will conduct outbound surveys within the National Customer Service Line.

This position requires staff to use a range of methods to follow up survey participants and increase response rates (including over the phone).

Participants are contacted using Computer Assisted Telephone Interviewing (CATI). Staff will be typically rostered onto a 4 hour shifts between 4.00pm - 8.00pm Monday - Thursday

Some of the duties of the role include:

  • Conduct a large volume of outbound calls while maintaining a high degree of professionalism.
  • Seamlessly navigate multiple online systems and perform associated data entry with accuracy.
  • Other adhoc administrative duties as required.
  • Abiding by the APS Code of Conduct and values with internal and external stakeholders.

Skills and experience required:

  • Previous experience in a contact centre environment conducting outbound and/or survey campaigns desirable, but not essential
  • Availability to commit to part time hours. 4
    hour shifts, Monday to Thursday on a temporary basis, between 4.00pm and 8.

00pm:

  • Sound interpersonal and communication skills
  • Previous federal or state government experience would be looked upon favourably
  • Capable of following scripts and standard operating procedures
  • Initiative, flexibility and resilience


You will be rewarded with flexible working arrangements, a supportive team environment and the ability to develop your skills in a professional federal government environment.

These roles are offering $41.61 per hour. Once full trained, WFH flexibility will be available following 2 weeks of Brisbane based training.

Note:
You may be required to provide evidence of your COVID-19 vaccination status.

  • Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description: We are seeking a number of experienced Customer Advice Officers to join this Federal Government team based in Brisbane's CBD. These are 6 months assignment with view to extension.The Team:This is a call centre environment which provides a mechanism for job seekers, employers and interested members of the public to ask questions and provide...


  • Brisbane, Queensland, Australia Troocoo Full time

    Troocoo are assisting a valued Federal Government client recruit multiple Client Support officers (APS3) commencing ASAP for an initial 12 month period, with possible extensions. $39.00p/hour + super | Brisbane CBD based | Full-time hours onlyWe are seeking motivated and customer-focused individuals to join this high performing team as an APS3 CSO. In this...


  • Brisbane, Queensland, Australia people2people Full time

    Brisbane city location 6month temporary assignment- $34 - $36 per hour + superAbout the businesspeople2people have partnered with an Australian federal government department who are looking for APS3 Client Service Officers to join their team within Brisbane's CBD.About the roleReporting to the Service Delivery Team Leader, the purpose of the Client Service...


  • Brisbane central business district, Queensland, Australia Karlka Recruiting Group Full time

    Ongoing on hire position Federal Government Agency QLD CBD or SA LocationAbout the companyKarlka Recruiting Group has partnered with aFederal Government Agency to engage an APS3 & APS4 Customer Service Officer.***This position is located in their busy QLD CBD or SA***office for anOngoing on-hire positionstrong performance and attendance.DutiesThe APS3...


  • Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description: We are seeking an enthusiastic and professional Participant Support Officer to join the team within a Federal Government Agency based in Brisbane CBD. This role will be on a contract basis for 12 months and will be an equivalent APS3 level.The Role:As the Participant Support Officer, you will assist customers in a face to face environment by...


  • Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description:We are seeking a number of enthusiastic and professional Participant Support Officers to join the team within a Federal Government Agency based in Brisbane. This role will be on a contract basis for 12 months (with view to extension) and will be an equivalent APS3 level.The Role:To be successful in this role you will ideally have proven...


  • Brisbane, Queensland, Australia HOBAN Recruitment Full time

    HOBAN Recruitment are currently sourcing an experienced APS3 Level Business Support Officer to work with our client who is an independent statutory agency, responsible for supporting thousands of Australians with a significant and permanent disability and their families and carers.The Participant/Business Support Officer will undertake procedural, clerical,...


  • Brisbane, Queensland, Australia HOBAN Recruitment Full time

    HOBAN Recruitment are currently sourcing an experienced APS3 Level Business Support Officer to work with our client who is an independent statutory agency, responsible for supporting thousands of Australians with a significant and permanent disability and their families and carers.The Participant/Business Support Officer will undertake procedural, clerical,...


  • Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description:Are you an experienced administrator looking for an exciting new opportunity?Our client:A Federal Government department is seeking an experienced Administrator to undertake a support role in their legal team at the APS3 level for 6 months, with the possibility of extension.Responsibilities:In this role you will be responsible for, but not...


  • Brisbane, Queensland, Australia Hudson Australia Full time

    YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A ROLEAbout the role:Pay rate: APS3 equivalent $39p/h + Super.Contract:Starting end of November (after security checks have come through clear). The labour-hire contract is until the end of June 2024 however, with potential to extend.Location:Stafford, QueenslandHours: Full time 37.5 hours per week.Duties will...


  • Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description: DFP Recruitment is a preferred supplier for Federal Government and is proudly working with our client who is seeking a Service Support Officer to provide support to the team which may include a mix of inbound calls and administrative tasks.A Service Support Officer will provide operational and administrative support which will include...


  • Brisbane, Queensland, Australia Chandler Macleod Full time

    Location***- Brisbane, QueenslandCategory***- Office SupportSalary- $ AUD - $ AUD HourlyPosted 17Nov2023Work type Casual/TempContact Sarah WeeklyReference BH154069**About the company:- **Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services. They take pride on meeting...


  • Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description:Role responsibilities will include but not be limited to:Providing a direct service to clients, including other government departments and agencies; Providing accurate information on the range of benefits and services provided by the client either by telephone inperson Claims processing Responding to incoming mail and electronic...


  • Brisbane, Queensland, Australia Parliamentary Service Full time

    Do you want to work in a prestigious and historic institution that supports the Queensland Parliament? If so, you might be the perfect fit for our Employee Services Officer roleWe are looking for an Employee Services Officer to join our Payroll Services team at Parliamentary Services. You will be responsible for processing payroll and personnel related...


  • Brisbane, Queensland, Australia Chandler Macleod Full time

    About the company:As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. We are currently seeking an...


  • Brisbane, Queensland, Australia Customer Engagement Centre Full time

    Customer Engagement Associate - Customer Engagement CentreLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business, you will...


  • Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Immediate start CBD location 3 month temporary opportunityTroocoo are proud to be partnering with a dynamic and innovative organisation that are community focused and pride themselves on delivering exceptional service. Due to growth, we are looking for Customer Service Officers for a three month temporary assignment. Head office is based in the Brisbane...

  • Payments Officer

    1 week ago


    Brisbane, Queensland, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is currently seeking Payments Officers to join our client, an independent statutory agency responsible for providing support to thousands of Australians with permanent disabilities, as well as their families and carers. Our client's Payments Branch plays a crucial role in supporting service providers and participants by investigating and...


  • Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Work close to home in the northern suburbs of Brisbane Immediate start 6 month contractTroocoo are proud to be partnering with a dynamic and innovative organisation that are community focused and pride themselves on delivering exceptional service. Due to a project, we are looking for Customer Service Officers for a 6 month temporary assignment. Head office...


  • Brisbane, Queensland, Australia Capitaltpartners Full time

    Customer Service OfficerCall Centre & Customer ServiceCall Centre - InboundBrisbanePermanent / Full Time8/5/2023Based in Brisbane City - Inbound Customer Service OfficerOngoing growth opportunities with leading Finance companyGood salary on offerinbound Customer Service Officer required for Growing Finance Company based in the CBD.Working in an inbound call...