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Aps3 Service Support Officer
2 weeks ago
Location
***- Brisbane, Queensland
Category
***- Office Support
Salary
- $ AUD - $ AUD Hourly
Posted
- 17Nov2023
Work type - Casual/Temp
Contact - Sarah Weekly
Reference - BH154069**About the company:
**About the role:
- *
- Excellent customer service support at initial point of contact meeting, greeting and streaming customers to the appropriate service channel
- Problem solving completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership group
- Supporting the clinical team by assisting with client appointments and diary management, centre file management, SMS reminders
- Relevant and quality recordkeeping and documentation regarding client information and compliance.
- Provide support to the delivery of Group Programs by assisting with promotional activities, data entry to the CMS and organisation of events.
- *
- Sensitivity and discretion when speaking with clients during every interaction
- Ability to build strong relationships and rapport with internal and external stakeholders quickly
Strong computer skills
- MS Office suite
- Ideally experience in a clinical or allied health environment
- Experience defusing hostile or upset customers and escalating appropriately
Benefits:
- Temporary assignment until 30th June 202
- Full time hours Monday to Friday
- Brisbane CBD location
- ASAP start
_ Please note to be eligible for this role you must hold Australian Citizenship and willing to complete a Federal Police and Working with Children Check **_
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