Aps3 Customer Service/call Centre Officer

2 weeks ago

Brisbane, Queensland, Australia Chandler Macleod Full time

About the company:


As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies.

For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

We are currently seeking an experienced Admin and Customer Service professional for a 12-month contract for a federal government department based in central Brisbane City location.


About the role:

  • You will be completing simple first contact resolution enquiries.
  • You will be providing general administration duties including data entry, diary management, file and document management.
  • You will be liaising with internal and external stakeholders.
  • You will be involved in quality improvement approaches for the organisation and identifying opportunities for the business.
  • You will be required to work in a rostered environment and adhere to work schedules.

About you:

  • You will have exceptional communication skills.
  • You will ideally have experience in a customer service/contact centre role.
  • You would have ideally had exposure to sensitive information in previous roles.
  • You will be able to adapt to a diverse spread of enquiries.
  • You will have a sound understanding of strict policies and procedures.
  • You will have the ability to prioritise workload and multitask.
  • You will have the ability to work well in a team.
  • You will be able to demonstrate a high level of relevant computer literacy skills.

Benefits:

  • ASAP start
  • 12month temporary assignment (with the possibility of extension)
- $43 per hour + super

  • Full time hours Monday
  • Friday, 7.5 hours per day (rotating shifts between 7am and 8.00pm please note you will need to be available for all shifts)
  • Central Brisbane City location
  • Great team environment

_ Please note to be eligible for this role you must be an Australian Citizen, be willing to complete a Federal Police Clearance as well as obtain a Blue Card **_

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