Learning & Capability Lead

1 week ago

Sydney, New South Wales, Australia My NRMA Full time

Company Description
Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands.

We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more.


From spectacular holiday destinations, car rentals and boats on our waterways, to leading the EV charging roll-out to prepare for the future of driving, speaking out for change in government policy and supporting sustainable travel.


Forget what you thought you knew about the NRMA - take a look on the inside and you'll discover that life with us is more than just a job - it's your chance to make a difference together.


  • Be a key support and contact for our Learning & Capability team across the business
  • Bring your expertise in learning needs analysis, instructional design and training to a newly created role
  • Flexible and hybrid work arrangements available

What You'll Do


We currently have a full-time permanent opportunity for an experienced
Learning & Capability Lead where you will have the opportunity to work as part of the Organisational Development & Inclusion team, leading the operations, workflow and planning of the team priorities on a day to day basis as well as contributing your creativity, design and facilitation skills to projects and initiatives across our group of businesses.


You'll work closely with business stakeholders to conduct skills assessments and understand learning requirements, partnering with our Learning & Capability consultants to coordinate delivery aligned to meet business needs.

You'll serve as the key support and point of contact for the Learning & Capability team, working across the Group to determine and allocate required learning demands as well as design, develop and deliver training programs and initiatives across multiple modalities that align to business objectives and to the NRMA Playbook values.


The role offers a hybrid work arrangement with the opportunity to work from our Sydney CB or Sydney Olympic Park offices or from home as required and agreed for the role.

There may be some travel required for the role, including interstate travel.

Specifically, your role will have responsibility to:

  • Support Learning & Capability Consultants with scheduling, planning and day to day requests
  • Coordinate assignment of work flow demand across multiple business units, with consideration of individual capacity, experience and knowledge
  • Serve as key contact for projects requiring learning demands, bringing in other team members as required for collaboration and delivery
  • Manage the learning calendar and dashboard
  • Support the administration of the Learning Management System and Compliance training as needed
  • Deliver training as required will require travel for face to face training across a portfolio of sites and will also include virtual training
  • Facilitate with confidence, presence and creativity to diverse audiences
  • Support the embedding of learning
  • Work with stakeholders to identify core skill gap and key learner priorities across the Group
  • Design creative, effective and engaging learning materials and programs using a variety of platforms and tools for diverse audiences from line to leaders
  • Leverage a blended learning approach that includes eLearning, virtual sessions, selfdirected learning as well as face to face workshops, sessions and modules
  • Assess, evaluate and iterate to ensure the success of each initiative
  • Support Group Diversity manager with development of training plans and content that support our Diversity and Inclusion Action Plan as well as current and emerging legislative requirements
  • Participate in projects requiring learning support such as systems, policy and procedural changes to ensure a great learner experience
  • Work with functions such as HR and Safety to ensure training meets legislative requirements and best practices
  • Flex and adapt to changing needs across the organisation and the team, leaning in to assist where needed
  • Play your role in ensuring a positive team culture focused on the success of all members.

What You'll Bring

  • Demonstrated experience in a similar role
  • Certificate IV in Training and Assessment with relevant tertiary qualifications
  • Significant experience leading a small to medium team
  • Able to build strong stakeholder relationships
  • Organised and detail oriented
  • Able to juggle multiple projects
  • Skilled facilitator, both online and face to face
  • Strong instructional design skills across a variety of platforms and tools
  • Curious always looking for ways to improve to meet future needs
  • Flexible and adaptive
  • Take ownership and accountability for your portfolio/projects
  • A passionate learner who seeks to continually develop your own knowledge and skills.

What's in it for you?
At the NRMA we aren't just about discounts (although you do get these). We know everyone leads unique lives, and it's about those things that add up t

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