Team Manager Retention

2 weeks ago

Sydney, New South Wales, Australia AMP Full time
Job Description

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you'll make an impact

AMP Bank Lending and Everyday Banking Distribution is a division of AMP Bank who operates predominantly through a business-to-business model but also has a direct to consumer arm. Customers are primarily introduced through relationships with mortgage brokers for home lending via Aggregators (head groups), fixed income brokers for deposits and both dealer groups (Advice) and aggregators for Business Finance. The Team Manager Retention falls under the Lending and EDB Distribution business unit.

The purpose of this role is to lead the customer retention team of retention specialists, critical to AMP Banks home lending strategic deliverables.

You'll make an impact by:
  • Focus on portfolio profitable growth through the retention of customers in line with AMP pricing principles.
  • Promoting and driving a clear sense of purpose and direction for the positioning and performance of the retention team
  • Interpret market and internal data and develop and execute targeted proactive and reactive initiatives that deliver on AMP bank objectives in growing the lending portfolio through retention of existing customers.
  • Drive a culture of accountability and delivery across the retention team to exceed customer expectations
  • Leading by example, coaching and developing the retention team members to improve customer advocacy and longevity with AMP Bank
    What you will bring to the team
    • Demonstrated previous leadership experience in leading a team to achieve excellent results & best practice in a rapidly changing market.
    • 2-5 years in financial services - with a strong background in managing teams in home lending and or/business finance market.
    • Additional experience in customer service, Banking, Product or Financial Services Licensee or other experience in financial services including business and commercial lending considered is also advantageous.
    • A strong people leader, with demonstrated experience to coach for high performance, influence and build capability across a phone based customer experience team in a fast paced environment
    • Experience in development and delivery of proactive business plans with executional delivery through a direct to consumer model.
    • Holding or working towards a tertiary or other industry related qualification preferred
    • Credit experience and qualifications highly regarded
      You'll thrive here if...

      If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

      Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

      If you're someone that can hold their own, you'll find AMP quite liberating.

      Why we think you'll love working at AMP

      Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

      We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

      In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

      Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

      We believe in the power of inclusion and diversity

      We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

      We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

      We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

      Ready to create your tomorrow?

      If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

      Don't procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

      Looking forward to meeting you.

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