Guest Service Agent

1 week ago


Perth, Western Australia Westin Hotels & Resorts Full time

Job Description:

Additional Information Full TimeOvernight role

Job Number

Job Category Rooms & Guest Services Operations

Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

About the company:

The Westin Perth Hotel, a rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic city center location. The Westin Perth provides a refreshing location for mindful meetings or inspiring events.


All of the hotel's 368 guest rooms - including ten Club Suites, eight Westin Suites, five Executive Suites and one Presidential Suite.

More than 2,300 square meters of versatile event space; all equipped with cutting-edge technology, including Grand Ballroom.

This is Full Time position performed overnight

-
Your duties will include:

  • The check in and check out of hotel guests,
  • Maintaining guest accounts
  • Taking reservations when required
  • Assisting with all guest enquiries and directing internal and external phone calls.
  • Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department.
  • Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.
  • Supporting guests with our new generation food options.

Skills & Experience:

Your skills and experience will include:

  • Competent with Word, Excel, PowerPoint and software packages
  • Competent with OPERA Software or similar
  • Passion for delivering energetic customer service
  • Positive attitude and an electric personality
  • Articulate and confident
  • Passionate about a career in hospitality management

What you will enjoy
Marriott's "Life.

With the Works", offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs.

With more leave, more benefits, and more perks.

Including:

  • Flexible working
  • Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
  • Enhanced superannuation
  • Travel & stay benefits including eligibility into our Bonvoy loyalty program
  • Incentive, recognition, and wellbeing programs
  • Excellent career growth and learning opportunities
  • EAP Services Access available
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

Be where you can do your best work,

begin your purpose,

belong to an amazing globalteam, and

become the best version of you.

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