Guest Service Agent

1 week ago


Perth, Western Australia Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Guest Services Agent

  • Beautiful location on the Elizabeth Quay waterfront
  • 5 minutes walk from Elizabeth Quay station and close to public transport
  • Free Employee Duty Meals
  • Free breakfast cereal, coffee and tea throughout the day
  • Discounts on hotel rooms and food and beverage with Marriott Internationally
  • Discounts on retail venues around the location
  • Marriott Life with the Works
  • Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
  • Recognition and wellbeing programs
  • Training and Career Development opportunities within an international brand
  • Laundry Benefit
  • Employee activities and celebrations throughout the year

About the Company


Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth's Elizabeth Quay development.

Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments.

The Ritz-Carlton, Perth, together with The Towers at Elizabeth Quay, an upscale residential development located beside the hotel, sits atop exclusive retail space, fine-dining experiences, and waterfront access.

The Ritz-Carlton, Perth also offers guests world-class amenities, including four distinctive restaurants and bars.

The hotel is also ideally positioned to accommodate conference and meeting space demand in the city with 2,000 square metres of conference space, including a spacious 572 square metres ballroom fitted with the latest AV technology.

Other facilities at the hotel include a Fitness Centre, which offers a gym, spa, and outdoor infinity swimming pool, while an open-roof courtyard with tropical, landscaped gardens creates a resort feel in a bustling city.


About the Role

Duties

  • Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
  • Process all guest checkins by confirming reservations, and issuing and activating room keys.
  • Coordinate with Housekeeping to track readiness of rooms for checkin.
  • Process all checkouts including express checkouts, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
  • Process all payment types such as room charges, cash, checks, debit, or credit.

Skills & Experience

  • Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
  • COVID Hygiene Certificate (from Australian Hotels Association)
  • Experience working in customer service role preferable
  • Passion for customer service
  • Unrestricted working rights for Australia
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
  • At more than 100 awardwinning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.


  • Perth, Western Australia Hilton Full time

    Guest Services AgentGuest Services AgentParmelia Hilton PerthWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....


  • Perth, Western Australia Hilton Full time

    Guest Services AgentDoubleTree by Hilton Perth - NorthbridgeWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....


  • Perth, Western Australia Hilton Full time

    Guest Services AgentDoubleTree by Hilton Perth WaterfrontWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our...


  • Perth, Western Australia Hilton Full time

    Guest Services AgentParmelia Hilton PerthWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to fill...


  • Perth, Western Australia Hilton Full time

    Guest Services Agent (Night Shift)Parmelia Hilton PerthWhat is it like to work for Hilton?Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our...

  • Guest Services Agent

    1 month ago


    Perth, Western Australia Hilton Full time

    Guest Services AgentParmelia Hilton Perth What is it like to work for Hilton? Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to...


  • Perth, Western Australia Hilton Hotels Full time

    JOB DESCRIPTIONGuest Services Agent Parmelia Hilton Perth What is it like to work for Hilton? Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value....


  • Perth, Western Australia Hilton Full time

    Guest Services AgentParmelia Hilton Perth What is it like to work for Hilton? Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to...

  • Guest Services Agent

    4 weeks ago


    Perth, Western Australia Hilton Full time

    Guest Services AgentParmelia Hilton Perth What is it like to work for Hilton? Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to...

  • Guest Service Agent

    1 week ago


    Perth, Western Australia Mercure Perth on Hay Full time

    Conveniently located by the beautiful Swan River in the heart of Perth CBD, Mercure Perth on Hay is looking for a Casual Guest Service Agent to join our team.We are seeking energetic and enthusiastic Guest Service Agents to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.What will you be doing?...

  • Guest Service Agent

    1 week ago


    Perth, Western Australia Holiday Inn Full time

    First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.Whether our guests are traveling on business or for fun, enjoying a quick night,...

  • Guest Service Agent

    1 week ago


    Perth, Western Australia Marriott International, Inc Full time

    Additional Information Overnight Full-Time PositionJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementCourtyard by Marriott offers a refreshing environment that...

  • Guest Service Agent

    1 week ago


    Perth, Western Australia Crowne Plaza Hotels & Resorts Full time

    At Crowne Plaza Hotels & Resorts our goal is to make business travel work. We look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed tooThat's where you come in. When you're part of the Crowne Plaza brand, you're more than just a job title, that's why we're looking for a Part Time Guest Service...

  • Guest Service Agent

    1 week ago


    Perth, Western Australia AccorHotel Full time

    Company Description Our Hotel**At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience.Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple food...

  • Guest Service Agent

    1 week ago


    Perth, Western Australia AccorHotel Full time

    Company Description Our Hotel**At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience.Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple food...

  • Guest Service Agent

    1 week ago


    Perth, Western Australia Marriott International, Inc Full time

    Additional Information Part-Time and Full-Time Position AvailableJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementCourtyard by Marriott offers a refreshing...

  • Guest Service Agent

    1 week ago


    Perth, Western Australia Accor Apartments & Realty Full time

    Stretch your imagination at The Adnate Perth - Art Series, a captivating canvas amidst a vibrant scene, inspired by globally acclaimed Australian street artist Matt Adnate. Colourful and soulful, the 250-room hotel is a gallery of welcome hospitality and discovery, with city views, an outdoor pool, BAHA Poolside Bar and Kitchen, gym and a state-of-the-art...

  • Guest Service Agent

    1 week ago


    Perth, Western Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementGuest Services Agent Increased HIGA Award Rates Beautiful location on the Elizabeth Quay waterfront Training and Career Development...

  • Guest Service Agent

    1 week ago


    Perth, Western Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFour Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated...

  • Guest Service Agent

    1 week ago


    Perth, Western Australia Marriott International, Inc Full time

    Additional Information Part-Time Position AvailableJob Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFour Points by Sheraton - where timeless classics are integrated...