Complaints Technical Advisor

7 days ago

Melbourne, Victoria, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Complaints Technical Advisor | Melbourne/Sydney

At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for

  • Supporting our Customer Relations objectives by supporting Team Managers, Seniors and our specialists with fair and reasonable decision making outcomes in accordance with Regulatory Guide 271, the General Insurance Code of Practice and our Allianz dispute resolution framework.
  • Serving as a subject matter expert on insurance products, underwriting guidelines, and technical aspects of insurance policies.
  • Providing technical guidance and support to complaint professionals, and other internal teams to ensure accurate and consistent application of technical principles.
  • Analysing industry trends, regulatory changes, and emerging technologies to provide recommendations on technical strategies and best practices.
  • Developing and delivering technical training programs for internal stakeholders to enhance their understanding of complex insurance concepts and technical aspects.

About you

  • Extensive complaint management experience in internal and external dispute/complaint resolution practices.
  • Significant experience in managing technical complaints / situations within the insurance industry.
  • Comprehensive knowledge of RG271, the Insurance Contracts Act and the General Insurance Code of Practice
  • Strong analytical and problem-solving skills with the ability to interpret and communicate complex technical information effectively.
  • Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.

What's on offer

  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

-

  • Complaints Technical Advisor

    7 days ago

    Melbourne, Victoria, Australia Allianz Australia Full time

    Complaints Technical Advisor | Melbourne/SydneyAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community...

  • Senior Complaints Advisor

    7 days ago

    Melbourne, Victoria, Australia State of Victoria Full time

    The VBA has an exciting new opportunity available within the Consumer, Systems and Improvement team as a Senior Complaints Advisor. The Senior Complaints Advisor is responsible for contributing to a positive consumer-centric culture by supporting best practice complaints management across the VBA.Core activity includes whole-of-organisation complex...

  • Advisor, Student Complaints

    7 days ago

    Melbourne, Victoria, Australia RMIT VN Full time

    Overview: Fulltime, Continuing position Salary Level HEW 7 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, and hybrid ways of workingAbout YouThe role of Advisor in the Student Complaints team within ARG Integrity is primarily responsible for case managing student and student-related complaints, which will involve...

  • Media Advisor

    7 days ago

    Melbourne, Victoria, Australia Australian Financial Complaints Authority Full time

    At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or other financial firm.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with consumers and their financial firms to find solutions to complaints which have gone...

  • CDM Advisor

    7 days ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    CDM Advisor Home Based - UK Wide 55, , Car Allowance + Holiday + Pension Are you an expert with CDM and looking for the next step in your career.If successful you will be joining a large-scale company operating across the UK focussing on sustainable solutions including Energy Storage, Energy from Waste and Anaerobic Digestion with the mindset of constantly...

  • Technical Advisor

    1 month ago

    Melbourne, Victoria, Australia KBR Full time

    Title:Technical AdvisorYour KBR future - delivering solutions and changing the worldAbout KBR:Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We provide in-depth expertise to a wide range of Defence sector projects...

  • Technical Advisor

    7 days ago

    Melbourne, Victoria, Australia KBR Full time

    Title:Technical AdvisorYour KBR future - delivering solutions and changing the worldAbout KBR:Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We provide in-depth expertise to a wide range of Defence sector projects...

  • Technical Advisor

    3 weeks ago

    Melbourne, Victoria, Australia KBR Full time

    Title:Technical AdvisorYour KBR future - delivering solutions and changing the worldAbout KBR:Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We provide in-depth expertise to a wide range of Defence sector projects...

  • Technical Advisor

    7 days ago

    Melbourne, Victoria, Australia Nova Systems Full time

    About our opportunities: Team Nova is a Major Service Provider (MSP) to the Capability Acquisition and Sustainment Group (CASG) within the Australian Department of Defence. Team Nova is committed to growing the capacity of CASG and industry to deliver on the Integrated Investment Program. We have commenced multiple long term Integrated Work Packages...

  • Technical Advisor

    7 days ago

    Melbourne, Victoria, Australia Nova Systems Pty Full time

    About our opportunities:Team Nova is a Major Service Provider (MSP) to the Capability Acquisition and Sustainment Group (CASG) within the Australian Department of Defence. Team Nova is committed to growing the capacity of CASG and industry to deliver on the Integrated Investment Program. We have commenced multiple long term Integrated Work Packages (IWP) in...

  • Technical Advisor

    7 days ago

    Melbourne, Victoria, Australia Nova Group Full time

    Job DescriptionAbout our opportunities:Team Nova is a Major Service Provider (MSP) to the Capability Acquisition and Sustainment Group (CASG) within the Australian Department of Defence. Team Nova is committed to growing the capacity of CASG and industry to deliver on the Integrated Investment Program. We have commenced multiple long term Integrated Work...

  • Technical Advisor

    7 days ago

    Melbourne, Victoria, Australia Nova Group Full time

    About our opportunities:Team Nova is a Major Service Provider (MSP) to the Capability Acquisition and Sustainment Group (CASG) within the Australian Department of Defence. Team Nova is committed to growing the capacity of CASG and industry to deliver on the Integrated Investment Program. We have commenced multiple long term Integrated Work Packages (IWP) in...

  • Technical Advisor

    7 days ago

    Melbourne, Victoria, Australia Nova Group Full time

    About our opportunities:Team Nova is a Major Service Provider (MSP) to the Capability Acquisition and Sustainment Group (CASG) within the Australian Department of Defence. Team Nova is committed to growing the capacity of CASG and industry to deliver on the Integrated Investment Program. We have commenced multiple long term Integrated Work Packages (IWP) in...

  • Complaints Officer

    7 days ago

    Melbourne, Victoria, Australia Mercer Full time

    Complaints OfficerWhat can you expect?What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a "people first" culture. This means that great performers are greatly rewarded. We pride ourselves on providing outstanding career...

  • Complaints Operations Support

    7 days ago

    Melbourne, Victoria, Australia Bluefin Resources Full time

    Our client is global "BIG 4"Consultancy and has an immediate project commencing.We are seeking both Senior and Junior level Complaints Operations Support professionals to join their external client.Overview Good communication skills and experience in customer contact/call centre environment, experience in investigating complaints, positive attitude, good...

  • Technical Advisor

    7 days ago

    Melbourne, Victoria, Australia Nova Group Full time

    Job DescriptionAbout our opportunities: Team Nova is a Major Service Provider (MSP) to the Capability Acquisition and Sustainment Group (CASG) within the Australian Department of Defence. Team Nova is committed to growing the capacity of CASG and industry to deliver on the Integrated Investment Program. We have commenced multiple long term Integrated Work...

  • Advisor - Technical Development

    7 days ago

    Melbourne, Victoria, Australia Rio Tinto Full time

    Advisor Technology Development Be part of the team pioneering the commercialisation of Rio Tinto's novel NutonTM heap leaching technology. You challenge. We reward. Key role in a diverse and global organization Role based in Melbourne, AustraliaAbout the roleFinding better ways to provide the materials the world needs.We are looking for an Advisor Technology...

  • Technical Advisor

    7 days ago

    Melbourne, Victoria, Australia Nova Systems Pty Full time

    About our opportunities: Team Nova is a Major Service Provider (MSP) to the Capability Acquisition and Sustainment Group (CASG) within the Australian Department of Defence.Team Nova is committed to growing the capacity of CASG and industry to deliver on the Integrated Investment Program.We have commenced multiple long term Integrated Work Packages (IWP) in...

  • Complaints and Disputes Support

    7 days ago

    Melbourne, Victoria, Australia AIG Full time

    #LI-JC1Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services to customers in approximately 70 countries and jurisdictions. These diverse offerings include products and services...

  • Complaints Reporting and Quality Specialist

    7 days ago

    Melbourne, Victoria, Australia UniSuper Full time

    Are you looking to join a high-performing, award-winning team? Come and join our Member & Advice function where our front-line teams help to support our members, in turn creating great retirement outcomes. Through this focus we have been recognised for our excellence, exceptional customer service and high performance. Be part of our inclusive, passionate...