Complaints Reporting and Quality Specialist

Select how often (in days) to receive an alert:Capability and Quality SpecialistDepartment: AR Customer Resolution Complaints ResolutionDivision: Australia RetailLocation: MelbourneAbout the roleAt ANZ, our goal is to create a world where people and communities thrive by enhancing our customers' financial well-being, enabling them to achieve amazing things...

OverviewInvestigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes.Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity.Key Accountabilities and Main...

Our client - a multinational biotechnology research and development company is looking to hire a Quality validation specialist(computer Systems) for a 12-month contract.Reporting to the Computer System Validation Site Lead you will be responsible for senior computer system validation specialist will ensure all computerized systems used to support GMP...

australia melbourne contract au$ au$600.00 per day + inc superThe Client & Role:We're currently working with a large-scale not for profit organisation who are looking to bring on a Quality, Compliance and Policy Specialist, the role will be a 3-month engagement with a potential for longer term work.As the Quality, Compliance and Policy Specialist you will be...

The opportunityThe Customer Resolution Specialist is responsible for helping the Client Servicing teams to continuously improve the quality of our customers' experiences.This is done by partnering with your colleagues and stakeholders to actively respond to complaints/disputes and using the feedback to turn negative customer experiences into positive ones...

Location: Melbourne - VictoriaWorkType: Full TimeSalary: A new opportunity has arisen for an experienced Quality Specialist to join a leading manufacturing in Melbourne's northern suburbs. The Quality Specialist role ensures a high standard of Quality performance across the plant including all manufacturing, logistics, planning and warehousing operations,...

About the organisationThe Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of "work together, act with...

Our client, a Federal Agency, is looking for a Complaints Officer - APS5 Level to join their team. The Complaints Officer - APS5 Level is accountable under limited supervision to undertake moderately complex tocomplex work. Legislation, policies, procedures, standards, methodologies and precedents guide theposition as it manages and coordinates resolution of...

An exciting Permanent role is available within CJS as a full-time Complaints OfficerThis role is full time permanent role and Internal role.As a Complaints Officer, this role will see you Utilise your strong attention to detail and professional writing skills as you respond to customer queries via written correspondence.You will need to clearly comprehend...

About the organisationThe Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of "work together, act with...

About the organisationThe Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of "work together, act with...

The opportunityThe Quality Coach is responsible for training and ongoing coaching support to complaints resolution specialists, to effectively resolve complaints received within regulatory timeframes.How you will make an impact Review complaint responses and provide feedback and coaching in a timely manner to enhance service the competency of complaints...

Complaints OfficerWhat can you expect?What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a "people first" culture. This means that great performers are greatly rewarded. We pride ourselves on providing outstanding career...

OverviewAs a Complaints Early Resolutions Officer, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within 5 working days of receipt.The role identifies systemic and material issues and contributes to operational process improvements in order to drive improved member and employer...

Office based role for first 6-months, then 1-2 days a week from home Parking on site in South-East Melbourne, 20kms from CBD Amazing benefits working here, great team and culture, be valuedWHO IS THE COMPANY YOU WOULD BE JOINING? This global healthcare organisation is committed to making a meaningful impact on the health of Australians, in particular...

#LI-JC1Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services to customers in approximately 70 countries and jurisdictions. These diverse offerings include products and services...

Our client is a prominent government agency with a strong commitment to improving the lives of individuals with disabilities and fostering an inclusive society. They work tirelessly to provide essential support and services to empower Australians with disabilities and their families.About the Role:We are seeking a skilled APS5 Complaints Officer to join our...

australia melbourne contract up to au$55.24 per hourThe opportunityOur client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS providers in...

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

Job Details:LocationMelbourneSalaryNegotiableJob TypeFull TimeRefBBBH100257_ ContactDaniel CliffordPostedabout 5 hours agoThe Client and Role:We are currently working with a global financial services organisation that requires multiple Complaints Officers with experience in the superannuation industry for a short-term engagement. As the Complaints Officer...