Renter Experience and Operational Model Delivery

2 weeks ago

Melbourne City Centre, Victoria, Australia Department of Families, Fairness and Housing Full time

THE ROLE

Are you:

  • Purpose driven and passionate about delivering great outcomes for people, the Victorian community and the natural environment?
  • Experienced in service delivery operations with a passion for transforming process and delivery arrangements to drive higher standards and better outcomes for both internal stakeholders but in particular our renters.
  • Solutionfocused leader with track record of successfully delivering people, process and technology improvements.


The Renter Experience and Operational Model Delivery Lead, Maintenance Delivery Transformation is responsible for driving Homes Victoria's maintenance transformation Operational Model transformation and Renter Experience outcomes.

Responsible for a diverse range of projects to improve renter experience and improve the operational delivery model to improve maintenance quality.

This role will suit an experienced Maintenance Manager who has been involved in large-scale service delivery transformation solutions in facilities or utility sectors; enjoys working in a fast-paced environment, creating a high performing program and is focussed on delivery of great outcomes.

You will enjoy collaborating with others in a program team and across many disciplines to deliver outcomes. You will be confident in managing competing demands and priorities and have strong interpersonal and written communication skills.

ACCOUNTABILITIES INCLUDE

  • Engage with the Maintenance Transformation Team and the Asset Management Branch to develop a comprehensive understanding of maintenance issues impacting the department's clients. Lead critical activities that improve the ways of working and our renters experience through the maintenance lifecycle.
  • Lead a detailed review of the current operating practices with the HV Branch in particular HV AM Branch and COPL to develop and implement a new "Operating Model"
  • Facilitate the design and delivery of process and procedure improvements to support the other transformation streams.
Please open the position description to read more.

VACCINATION REQUIREMENTS POLICY
The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

HOW TO APPLY

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