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Dispatcher - Special Services

3 months ago

Botany Bay, Australia TNT Express Full time

About the role:

The Fleet Allocator role is working in a fast-paced team environment within the Sameday Local Courier operation.

You will be responsible for ensuring a high level of service to our customers urgent Sameday courier services by efficiently managing and allocating jobs to the fleet of drivers.


  • Experience working within a Sameday Radio Room, being our first point of contact for our professional couriers
  • Allocation of Local courier jobs to Sameday couriers in an efficient, effective manner to meet service delivery times
  • Excellent planning skills with the ability to prioritise jobs in a fastpaced environment
  • Excellent persuasive skills/negation skills in dealing with driver queries.
  • Ability to understand drivers' strengths and abilities in undertaking urgent time critical deliveries
  • Previous working knowledge utilising transport dispatch, freight management, and GPS Tracking systems
  • Assist with collation of data for recording and achieving KPI's (Service Quality)
  • Communicate effectively with other allocators & Q.C. staff to ensure efficient job allocation

About you

  • High level of geographic knowledge of Sydney
  • General understanding of COR and Dangerous Goods polices
  • Strong relationship management with drivers and customers
  • Reliability with a cando attitude and the willingness to go above and beyond for the customer
  • Ability to work in a fastpaced environment

Benefits

  • A positive working culture, putting our people first With our People-ServiceProfit philosophy
  • Career progression opportunities with a global organisation supported by extensive inhouse training programs and tuition assistance
  • Safety Above All Culture
  • We care for our employee's wellbeing and value their contributions to our company
  • Special employee discounts on computers, electronics, health insurance, travel packages, and much more

Who are we?
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next

We're team FedEx - 700,000 people strong around the world.

The work we all do comes down to one purpose:
to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job, here you get a career for life. It's a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry.

With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.


Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact.

By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values
Our culture values empower us to deliver great results.

With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Equal opportunities statement


We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws.

We will reasonably accommodate team members and third parties with physical and mental disabilities.


Please note that this position is a 'Fleet Allocator' role and the title of this role will be 'Dispatcher-SpS' in line with the global FedEx title structure.